Apply on Employer Site

Silver State Schools Credit Union · 1 month ago

Credit Resolutions Support Specialist

630 Trade Center Dr, Las Vegas, NV 89119, USA

Full-time

Onsite

Mid Level

$24.32/hr - $26.11/hr

3+ years exp

Silver State Schools Credit Union is dedicated to providing excellent member service and financial solutions. The Credit Resolutions Support Specialist supports the Credit Resolutions Department by minimizing loan losses through proactive loss mitigation and recovery efforts, while ensuring compliance with regulations and maintaining member relationships.

BankingFinancial ServicesMobile Payments

Responsibilities

Provide back-up support for delinquent and at-risk loan portfolios including consumer, mortgage, and commercial loans

Underwrite and process member workout solutions such as modifications, forbearances, short sales, deed in lieu, and repayment plans

Communicate with members to identify and recommend appropriate solutions that prevent foreclosure or charge-off

Coordinate foreclosure and real estate owned (OREO) activities, ensuring compliance with regulatory, investor and policy requirements

Manage and maintain accurate documentation, tracking, and reporting for all loss mitigation activities

Administer PMI delinquency reporting and claims and review delinquency property tax notices for follow up action

Manage OREO portfolio preservation, valuation and property disposition

Provide back-up support all aspects of the bankruptcy process, including validation, proof of claims, reaffirmation agreements, and related court documentation

Communicate with legal counsel to ensure timely filings, responses, and case updates

Represent the Credit Union in small claims, civil, or bankruptcy hearings as required

Assist with the preparation and execution of legal documents such as judgements, liens, garnishments and writs of execution

Ensure adherence to all applicable collection and bankruptcy laws, including FDCPA, CFPB, RESPA, ECOA, FCRA, and FACTA

Support repossession processes for consumer and business collateral, ensuring adherence to legal, policy, and compliance standards

Coordinate with recovery agents and remarketing vendors to secure, liquidate and reconcile collateral efficiently

Assist with charge-off recovery actions, settlements, repayment plans and tracking of post-judgment accounts

Manage insurance claims, deficiency balances, reinstatement/redemption requests and post-charge off recoveries through negotiation and structured repayment arrangement

Oversee vendor performance, licensing, and compliance for repossession and remarketing partners

Maintain adherence with all federal and state lending, servicing, and collections regulations

Manage Metro 2 Credit Reporting standards for accuracy and consistency

Prepare monthly reports on delinquency, charge-offs, recoveries, and potential losses

Reconcile legal and recovery-related expenses and track departmental performance metrics

Update departmental procedures and documentation to reflect best practices and regulatory updates

Provide empathetic, professional assistance to members facing financial challenges

Offer financial counseling, repayment guidance, and education on credit and budgeting

Ensure all member communications are accurate, timely, and thoroughly documented

Uphold the Credit Union's service commitment to exceptional service and ethical conduct in all interactions

Cross-Train and provide back-up support for all Credit Resolutions functions including collections, legal, recovery, repossession, remarketing and bankruptcy desks

Collaborate with internal departments such as Loan Servicing, Accounting, and Legal to resolve issues efficiently

Identify and recommend process improvements to enhance member experience and recovery outcomes

Participate in departmental initiatives and contribute to the achievement of team goals

Perform other related duties or special projects as assigned by management to support the overall success of the Credit Resolutions Department and the Credit Union

Qualification

Collections proceduresLoss mitigationBankruptcy processesLegal documentationCredit Union productsDefault management systemsMicrosoft OfficeEmpathyCommunication skillsTeam collaboration

Required

A High school diploma or general education degree (GED)

Minimum of three years of experience in collections, default servicing, loss mitigation, bankruptcy, or recovery within a financial institution

Knowledge of consumer, mortgage, and commercial lending practices

In-depth knowledge of collection procedures, skip tracing; recovery laws, collateral liquidation processes, and all applicable federal and state regulations

Strong understanding of loan products, servicing systems, policies, and enforcement practices

Working knowledge of deposit programs and account ownership structures, and offset rights

Familiarity with insurance claim process related to secured collateral

Proficiency with legal terminology, documentation and processes related to collections, repossessions, bankruptcy, litigation and recovery

Solid understanding of the legal and judicial systems, including Small Claims, Civil, Circuit, District, and Bankruptcy Courts

Proficiency in interpreting equity calculations, lien priority, and redemption rights