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The Hartford · 1 day ago

AVP of Observability Engineering

NYCity-One Penn Plaza

Full-time

Hybrid

Senior Level, Lead/Staff

$225K/yr - $337K/yr

10+ years exp

The Hartford is an insurance company determined to make a difference, and they are seeking an accomplished AVP of Observability Engineering. This role involves leading the design and evolution of an AI-powered observability ecosystem, ensuring security, efficiency, and resiliency across technology platforms while optimizing enterprise observability tools.

Auto InsuranceCommercial InsuranceEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceProperty Insurance

No H1B

Responsibilities

Define and execute the observability strategy for The Hartford, ensuring alignment with business objectives and resiliency goals

Champion innovation by overlaying AI capabilities into observability workflows—enabling intelligent alert correlation, automated incident summaries, and proactive risk mitigation

Oversee enterprise observability platforms including Splunk (logging, dashboards, compliance) and Dynatrace (APM, infrastructure monitoring)

Establish OTel-first instrumentation standards (traces, metrics, logs), semantic conventions, sampling strategies, and correlation patterns (span-to-log, service-to-customer journey)

Drive integration with cloud-native services (AWS, GCP, Azure) and containerized environments (Kubernetes, Docker)

Establish and monitor golden signals, error budgets, and SLOs to ensure top-quartile reliability

Implement AI-powered anomaly detection and predictive analytics to reduce alert noise and improve incident response

Embed AI-driven automation for:

Intelligent log summarization and RCA

Automated dashboard generation and KPI insights

Conversational interfaces for observability queries using LLMs

Define KPIs for observability maturity (e.g., % of apps logging to Splunk, alert coverage, MTTR)

Ensure compliance with Hartford’s logging and monitoring standards across applications and infrastructure

Partner with SRE, Platform Engineering, and Security teams to deliver secure, scalable, and resilient observability solutions

Engage with senior leadership to communicate progress, risks, and innovation opportunities

Lead and develop a high-performing team that can deliver on goals and objectives

Qualification

SplunkDynatraceAkamaiCloud EngineeringSRE principlesGenAI technologiesStakeholder managementInnovationCommunication skills

Required

10 or more years of experience in Infrastructure Engineering, SRE, Cloud Engineering, or Observability systems

Bachelor's or advanced degree in Computer Science, Engineering, or related field

Proven leadership in observability or reliability engineering roles, with hands-on experience in Splunk, Dynatrace, Akamai, and cloud-native monitoring

Expertise in SRE principles, proactive monitoring, and performance optimization

Familiarity with GenAI technologies and their application in IT operations (e.g., anomaly detection, automated RCA, AI-driven dashboards)

Strong communication and stakeholder management skills

Track record of driving innovation and continuous improvement in observability practices