At Home Care Hospice · 1 week ago
Regional Account Manager
US-TX-IRVING
Full-time
Onsite
Entry, Mid Level
$65K/yr - $75K/yr
2+ years expAmerita is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. The Regional Account Manager will develop and manage a designated territory, providing education and care coordination to prescribers for all Amerita products and services while collaborating with outside sales to improve prescriber experience and achieve sales goals.
Health CareWellness
Responsibilities
Seeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goals
Achieves designated call expectations for assigned prescribers with a focus on top targets, key influencers, and pipeline leads
Responsible for identifying, ranking, prospecting, and developing key specialty practices and business relationships in neurology, immunology, and GI accounts within targeted regional territory
Assists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experience
Supports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication, drug launches, Medicare changes, etc.) designed to ensure territory meets performance requirements
Responsible for forwarding calls pertaining to clinical information and questions (i.e., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists
Documents and meticulously makes notations in each patient’s profile and/or CRM regarding every update and aspect of a customer’s/physician’s care or needs
Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate administrative staff
Obtains and manages prescriber communication preferences
Nurtures and manages prescriber relationships to improve loyalty, and retention
Utilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow process
Assists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communication
Ensure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicable
Works collaboratively with sales to achieve monthly, quarterly, and annual sales goals
Qualification
Required
Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare
Team player willing to accept and promote organizational goals and function with minimal supervision
Ability to respond to common inquiries or complaints from customers, employees, or senior management
Self-motivated and results driven
Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills
Maintain HIPAA patient confidentiality
Exceptional probing and consultative communication skills
Proficient in data entry, verbal skills, computer skills and the ability to learn the department's software system including CRM
Preferred
Bachelor's Degree desired
2+ years' healthcare or customer service experience preferred. Familiar with specialty providers, clinic, and hospital communities desired
Familiarity with general pharmacy terminology, brand, and generic names of medications preferred
Understanding drug reimbursement, Managed Care Medical Specialty and PBM drug benefits
Benefits
Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts
Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance
401(k) Retirement Plan with Employer Match
Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability
Employee Discounts
Tuition Reimbursement
Paid Time Off & Holidays
Company
At Home Care Hospice
AT Home Care is owned and operated by caring individuals with over 40 years of Health Care and Clinical expertise, and is the largest independent home health care agency in Virginia.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase