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Russell Tobin · 1 month ago

Collections and Deductions Analyst

Atlanta, GA

Full-time

Hybrid

Senior Level

$28/hr - $28/hr

5+ years exp

Russell Tobin is seeking an experienced Collections & Deductions Analyst to support a large, high-volume Accounts Receivable portfolio. The role involves researching customer disputes, short payments, and ensuring accurate account balances while collaborating with various departments to resolve account issues.

ConsultingHuman ResourcesLegalStaffing Agency

Responsibilities

Monitor, track, and analyze customer disputed invoices and short payments on high-volume accounts

Perform detailed analysis of customer accounts based on purchase history, payment behavior, credit limits, and overall risk exposure

Evaluate past-due A/R accounts and help reduce credit exposure

Determine creditworthiness and recommend account order holds/releases

Research and resolve cash application discrepancies using SAP, bank statements, and customer portals

Evaluate aged items for potential write-offs and refund analysis

Perform offsetting adjustments and ensure accurate customer balances

Contact customers to resolve disputes, recover invalid deductions, and secure payments

Negotiate payment plans when needed

Collaborate with Sales, Logistics, Operations, and Senior Leadership to address account issues and release orders

Maintain strong cross-functional communication on account risks and escalations

Prepare monthly and ad-hoc Excel reports for leadership and internal stakeholders

Maintain data in SAP related to discounts, allowances, deductions, and adjustments

Ensure compliance with GAAP and SOX requirements, maintaining audit-ready documentation

Support audits related to deductions, payments, and write-offs

Assist in preparing accounts for placement with collection agencies or third parties

Qualification

Accounts ReceivableA/R dispute resolutionCash application researchAdvanced ExcelSAPOracleCustomer/vendor portalsGAAP complianceSOX complianceAnalytical skillsCommunication skillsNegotiation skillsIndependent work

Required

5+ years of Accounts Receivable experience in a large, enterprise-level company

5+ years of A/R dispute resolution and deductions experience

5+ years of cash application research and reconciliation

Advanced Excel expertise (must be able to independently write formulas such as VLOOKUP/XLOOKUP, INDEX/MATCH, SUMIFS, nested formulas, Pivot Tables, etc.)

Experience managing large customer portfolios (over $100M+ preferred)

Hands-on experience with SAP, Oracle, or other large-scale ERP systems

Strong experience working in customer/vendor portals (e.g., major retailers, distributors, EDI systems)

Strong verbal and written communication skills; ability to interact professionally with customers and senior leadership

Experience working in a publicly traded company and following GAAP/SOX controls

Ability to work independently, handle high volume, and make quick decisions