ThoughtSpot · 1 week ago
Senior SRE
United States
Full-time
Remote
Mid, Senior Level
$109K/yr - $179K/yrThoughtSpot is the experience layer of the modern data stack, leading the industry with AI-powered analytics and natural language search. In this role, you will ensure service reliability and act as a trusted partner for customers by providing timely updates and proactive improvements.
AnalyticsArtificial Intelligence (AI)Big DataBusiness IntelligenceMachine LearningSaaS
Responsibilities
Act as the primary point of contact for customer-facing issues, ensuring a customer-first approach to troubleshooting, debugging, and diagnosis
Provide timely, accurate, and clear updates to customers, meeting SLAs and driving issues through to resolution
Create and maintain knowledge-base articles to empower customer self-service and improve support efficiency
Maintain, monitor, and troubleshoot ThoughtSpot cloud infrastructure using tools like Grafana, Prometheus, and other monitoring solutions
Collaborate with Engineering teams to define and implement tools that enhance debuggability, supportability, availability, scalability, and performance
Participate in on-call rotations, lead incident reviews, and conduct root cause analyses to ensure continuous improvement
Develop and implement automation and best practices to streamline operations and strengthen system reliability
Understand and apply NetOps and SecOps principles for cloud and on-premise deployments
Contribute to improving the overall customer experience by translating complex technical issues into clear, concise updates
Qualification
Required
B.S. in Computer Science or equivalent relevant experience
Proven experience in troubleshooting Linux systems and managing virtualization & cloud platforms (VMware, AWS, Azure, GCP)
Hands-on experience with Grafana or similar monitoring tools (e.g., Prometheus, Datadog, Splunk)
Strong problem-solving and algorithmic thinking with a solid understanding of system internals
Prior experience in enterprise customer support, including on-call rotations and incident management
Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical stakeholders
Familiarity with automation, scripting, and programming languages such as Python, Go, Java, or C/C++
Exposure to infrastructure and service monitoring frameworks, and the ability to analyze data to ensure high availability
Strong collaboration skills, with the ability to work independently and cross-functionally in fast-paced environments
Benefits
Equity
Company bonus or sales commissions/bonuses
401(k) plan
Medical, dental, and vision benefits
Company
ThoughtSpot
ThoughtSpot is the AI-native Intelligence Platform for every enterprise, on a mission is to create a more fact-driven world through data.
Founded in 2012
501-1000 employees
H1B Sponsorship
ThoughtSpot has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (19)
2023 (17)
2022 (21)
2021 (22)
2020 (22)
Funding
Current Stage
Late StageTotal Funding
$663.7MKey Investors
March CapitalSnowflake VenturesLightspeed Venture Partners
2024-02-01Secondary Market
2021-11-15Series F· $100M
2021-09-04Secondary Market
Leadership Team
Ketan Karkhanis
CEO
Ajeet Singh
Co-founder & Executive Chairman
Recent News
solutionsreview.com
2025-12-13
2025-12-11
Company data provided by crunchbase