This job has closed.

Quadrant, Inc. · 3 weeks ago

Systems Engineering and Operations Manager

Washington, DC

Full-time

Hybrid

Senior Level, Lead/Staff

$140K/yr - $140K/yr

10+ years exp

Quadrant, Inc. is seeking a Systems Engineering and Operations Manager to lead their engineering team. The role involves overseeing operations, managing project timelines, and providing technical support while ensuring high levels of operational continuity.

EmploymentGovernmentHealth CareHuman ResourcesInformation TechnologyRecruitingStaffing Agency

Diversity & Inclusion

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Will be in charge of maximizing a team of systems engineers and administrators to provide ample coverage and utilize the teams strengths / help identify areas of weakness while offering continual support to engineering personal and professional development goals

Properly oversee activities on the Operations and Engineering teams and be able to keep the projects moving along while maintaining a strict focus on operational continuity

Make project & resource shifts, adjust project aspects to meet delivery deadlines, communicate issues and progress with the government client, make sound technical decisions alongside the Engineering and Operations leads and the Program Manager that will ensure programmatic success at the highest level of engineering support

Participate in an “escalation manager” capacity for the on-call/after-hours staff and know when and where to escalate accordingly

Provide remote and on-site support until the incidents are resolved

Provide a root cause and mitigation analysis post-incident within 24 hours

Configure and manage Group Policy including GPO settings, application to OUs, and deployment

Perform SQL Database maintenance, upgrades, configuration, and system performance tuning

Assist in Datacenter consolidation projects and integrations including Hyper-V with ESXi

Provide support for creating, maintaining, and troubleshooting VMware ThinApps, Microsoft Remote Applications, and Microsoft APP-V applications

Adhere to all established change management processes, contribute to documentation repository

Engage third-party vendors to provide resolution management, including remote or on-site support, replacement components, etc

Deploy and support customer facing peripheral device infrastructure, including, but not limited to: Zero/Thin Client Management

Support/troubleshoot access issues to the Office365 infrastructure and any security or message delivery failures

Qualification

Systems EngineeringVirtualized Windows ServerTeam ManagementVMware ESXiMCSE/M365x CertificationCustomer Service SkillsCommunication SkillsOrganizational Skills

Required

Current Active DoD Secret or Top-Secret clearance

Able to pass a DOJ Level III Public Trust

Experienced Systems Engineering and Operations Manager

10+ years of overall IT experience in Systems engineering work and implementing and troubleshooting IT systems, hardware and software, and systems design

5+ years of experience managing a team of engineers and administrators

Proven experience successfully delivering high level technical support and meeting deadlines

Strong experience implementing and troubleshooting a Virtualized Windows server environment - Active Directory, Group Policy, SQL, DNS, DHCP, and PKI

Strong engineering-level experience with VMware ESXi, VMware Horizon VDI, OS patching using MECM, Device alerting and monitoring using Nagios highly desired

Strong communication skills both written and verbal

Highly organized and able to prioritize tasks

Ability to handle high stress environment in professional manner

Strong customer service and people skills

Current Certification: MCSE/M365x, VCP, CCNP, or RHCE

Bachelor's degree in IT or related field