Novatech · 3 months ago
Client Solutions Technician
Columbia, South Carolina, United States
Full-time
Onsite
Entry, Mid Level
2+ years expNovatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. They are seeking a Client Solutions Technician to provide technical diagnostics and repair to existing client accounts while maintaining strong client relationships and ensuring excellent service delivery.
Cyber SecurityDocument ManagementInformation TechnologyTechnical Support
Responsibilities
Provide technical diagnostics and repair to existing client accounts
Perform preventative maintenance and repair services on office equipment
Maintain a rapport with clients by examining complains and suggesting viable solutions
Document service and installation actions by entering data and completing reports
Work together in a teamwork environment with dispatchers, service managers and other customer service staff
Update job knowledge by participating in educational opportunities and reading professional publications
Qualification
Required
Minimum 2 years hands on experience servicing copiers
Experience working on Canon, Konica Minolta, HP and/or Xerox office products
A mechanical or electrical aptitude
A valid driver's license
Repeatedly lift up to 100 pounds
Push machines from one location to another
Load trucks and vehicles
Stand up to 8 hours a day
Preferred
CompTIA A+ or Network + certifications
Factory training or applicable certifications
Benefits
Mileage reimbursement program
Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage
401(k) plan with matching company contribution
Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
$300 per year to contribute to achieving your personal wellness and fitness goals
Employee Recognition Programs
Company
Novatech
Novatech is an award-winning managed IT services provider specializing in managed print, document, cloud, and cybersecurity.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Trivest Partners
2024-09-04Acquired
2017-08-02Private Equity
Leadership Team
David Coffman
Senior Vice President
Ted Becker
Division President, Office Technology
Recent News
Canadian News Wire
2024-05-24
Company data provided by crunchbase