Advanced Systems Inc. of Suncoast ยท 17 hours ago
Customer Service Coordinator
Tampa, FL
Full-time
Onsite
Mid, Senior Level
5+ years expAdvanced Systems, Inc. of Suncoast is a prominent flooring vendor in the Tampa Bay area, servicing both residential and commercial construction needs. The Customer Service Coordinator will be responsible for managing day-to-day operations, scheduling service calls, and coordinating communication between homeowners, builders, and service technicians.
Construction
Responsibilities
Field homeowner phone calls to set-up and schedule service calls
Communicate with builders, supervisors and homeowners to establish service dates, provide updates, and reschedule as needed
Work daily with service technicians and installers to schedule service calls
Order all materials needed for the service job, track materials until received and then stage materials for the job
Organize material and paperwork for service technicians
File claims and follow-up as needed with suppliers for defects, etc
Schedule inspections for supervisors, managers, and supplier representatives as needed
Communicate with builder via email for completed work orders and for billing as needed
Provide the builder with a weekly update of all open service calls via Excel spreadsheet
Request and track EPO's for extra work required outside of original scope
Order and track stock materials for warehouse
Other tasks at managements discretion
Qualification
Required
5+ years of relevant work experience
High School Diploma or GED Required
Must be proficient in Microsoft Platform (Excel, Outlook, Word)
Must be able to compose and respond to emails promptly and professionally
Must be able to multitask and meet deadlines, high level of organization required
Produce and maintain paperwork or logs as required
Need to possess strong communication and problem-solving skills
Always Display a cooperative attitude
Must have strong customer service skills
Interact with all levels of internal team members and external customers in a professional and supportive manner
Must pass drug screening and background check and maintain drug free status
Physical Demands: While performing the duties of this job, the employee is regularly required to sit, stand, or walk for extended periods of time
Must be able to lift and carry up to 25 lbs
Preferred
Fluent in Spanish
Microsoft ACCESS
Benefits
Medical, Dental, and Vision Insurance Coverage available
Life Insurance
AFLAC available
PTO Options
Company Outings and Events
Company
Advanced Systems Inc. of Suncoast
Advanced Systems Inc. is a full service flooring company for the residential and commercial new construction and remodeling community.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase