ServiceNow HR System Administrator jobs in United States
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Marathon TS ยท 3 months ago

ServiceNow HR System Administrator

positionWashington, DC
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
date8+ years exp

Marathon TS is seeking a ServiceNow HR System Administrator with advanced experience supporting Human Resources (HR) systems. This role provides senior-level technical support, resolves complex issues, and ensures the seamless operation of HR applications.

Information ServicesProfessional NetworkingProfessional ServicesTechnical Support
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Growth OpportunitiesbadNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Utilize advanced reporting skills within ServiceNow and GTM Next to generate, interpret, and present data
Collaborate with system owners and technical teams to identify trends, propose improvements, and maintain system performance
Deliver Tier III support for HR systems, including ticket triage, phone, and ServiceNow assistance
Address escalated issues from Tier I and Tier II, resolving advanced technical and system-related questions
Leverage deep knowledge of HR systems to provide expert-level support to users
Run and analyze daily, weekly, and ad-hoc reports to support operational needs
Independently organize, track, and resolve support tickets, ensuring timely and accurate closure
Serve as a senior resource for Tier I and II specialists, providing mentorship and knowledge sharing

Qualification

ServiceNowHR systemsAdvanced reportingProblem-solvingCustomer serviceCommunication skillsMentoring skills

Required

Bachelor's degree and a minimum of 8 years of IT systems support experience, preferably with HR systems; OR
In lieu of a degree, an additional 4 years of relevant experience (total of 12 years)
Proven expertise with ServiceNow ticketing and workflow management
Advanced knowledge of HR systems and ability to address complex user inquiries
Advanced reporting capabilities in ServiceNow and GTM Next
Strong problem-solving skills with the ability to work independently without supervision
Excellent communication, customer service, and mentoring skills
Must have an active secret clearance

Company

Marathon TS

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Marathon TS provides a full range of consulting & manpower services for clients that needs support from skilled and experienced individuals.
dateFounded in 2009
location
Sterling, Virginia, USA
people-size51-200 employees
web-link
http://marathonts.com

Funding

Current Stage
Growth Stage

Leadership Team

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Kevin Davis
Chief Growth Officer
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Company data provided by crunchbase