Russell Tobin · 20 hours ago
Customer Service Support Specialist
Wayzata, MN
Full-time
Onsite
Entry Level
$18/hr - $19.66/hr
1+ years expRussell Tobin's client is a global food and agricultural company, and they are seeking a Customer Service Support Specialist to assist with routine order management and customer enabling activities. The role involves supporting processes related to order intake, confirmation, processing, and fulfillment to ensure smooth internal operations and a seamless customer experience.
ConsultingHuman ResourcesLegalStaffing Agency
Hiring Manager
Jessa Labata
Responsibilities
Assist in identifying obstacles in internal order management processes and coordinate corrective actions with internal teams
Update internal stakeholders on order status, delays, or issues
Generate order-related documentation following established procedures
Resolve basic administrative or clerical issues related to order confirmation, processing, and fulfillment
Review simple customer orders for credit checks, contract alignment, pricing accuracy, stock allocation, and transportation availability
Follow standard procedures to provide order status, invoice details, and contract balance information to customer-facing representatives
Handle moderately complex clerical, technical, or customer support tasks under general supervision
Escalate more complex issues to appropriate staff
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent
1–2 years of experience in mail or delivery services
Basic computer skills (Microsoft Outlook, Word, Excel)
Effective written and verbal communication skills
Ability to lift up to 35 lbs
Preferred
Entry-level customer service experience
Technical experience with MS Office and Outlook
1–2 years of dock experience
Benefits
Comprehensive healthcare coverage (medical, dental, and vision plans)
Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
401(k)-retirement savings
Life & disability insurance
Employee assistance program
Identity theft protection
Legal support
Auto and home insurance
Pet insurance
Employee discounts with some preferred vendors
Company
Russell Tobin
Russell Tobin is a staffing and recruiting company that provides recruitment and staffing advisory services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
John Woronowich, JD
Vice President - Search, Staffing & Embedded Partnerships
Ashley Steger
Director of Talent Acquisition and People Operations- Embedded Partnerships
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