Winston-Salem State University · 1 day ago
Administrative Support Specialist
Winston-Salem, NC
Full-time
Onsite
Entry Level
$35K/yr - $59K/yr
1+ years expWinston-Salem State University (WSSU) is a distinguished institution dedicated to fostering student success through academic excellence and community engagement. The Administrative Support Specialist will be the first point of contact for Student Health Services and will support the delivery of health services to approximately 5,000 students by coordinating front-office operations and providing excellent customer service.
EducationHigher EducationUniversities
Responsibilities
Providing excellent customer service as the face and first point of contact at the front desk of the Student Wellness Center:
Greet walk-ins and answer the phone, directing inquiries to the appropriate personnel when necessary
Answer frequently asked questions, and explain and interpret Health Services information for students, vendors, and visitors
Maintain accuracy and confidentiality of medical documents
Coordinating front-office operations:
Perform patient intake and check-in, and schedule appointments
Document and review health insurance coverage during each patient visit and perform patient and insurance follow-up
Prepare and file medical correspondence and reports
Monitor and document student health history and immunization records on a daily basis
Perform data entry of medical information into Banner, LabCorp, North Carolina Immunization Registry, and EMR Medicat
Accept payments from students and process payments in the system, verify student account and insurance information, and route billing related inquiries to appropriate offices
Provide timely and accurate written and verbal communication:
Respond to requests for medical information by patients, and internal and external entities in compliance with University, HIPAA, FERPA, and AAAHC policies and protocols
Draft emails, memos, reports, and other documents for the Student Wellness Center as assigned
Proofread medical documents and reports for correct formatting
Qualification
Required
High school diploma or equivalency and one year of related office experience; or equivalent combination of training and experience
Preferred
Prior experience in a medical or college health office setting, including familiarity with HIPAA, FERPA, and AAAHC guidelines
Familiarity with Ellucian Banner, North Carolina Immunization Registry (NCIR), LabCorp, and electronic medical record (EMR) systems
Excellent written and verbal communication skills, with the ability to interact professionally with students, staff, and external partners
Demonstrated ability to manage multiple priorities in a fast-paced environment
Strong organizational skills with attention to detail and confidentiality
Company
Winston-Salem State University
A constituent institution of the University of North Carolina,is a historically black public research University (HBCU).
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$5.16MKey Investors
CollaboratoryU.S. Department of EducationPNC Foundation
2023-05-01Grant
2022-09-13Grant· $5.16M
2022-02-01Grant
Leadership Team
Terrance K. Martin
Associate Professor of Financial Planning
Recent News
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2025-09-19
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