Intuit · 17 hours ago
Senior Data Services Specialist
United States
Full-time
Remote
Mid, Senior Level
2+ years expIntuit is seeking a Senior Data Services Specialist within the GBSG Supportability team, where expertise drives clarity from complexity to enhance customer experiences. The role involves analyzing data, resolving complex issues, and collaborating with cross-functional teams to implement innovative solutions that improve the customer journey.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Analyze & Interpret Data: Investigate complex issues using both quantitative and qualitative data, translating findings into clear recommendations and innovative solutions
Resolve High-Complexity Problems: Apply deep product expertise, deductive reasoning, and creative thinking to diagnose and correct new-to-world or escalated customer issues
Drive Customer-Centric Excellence: Advocate for the customer in every decision; ensure their experience is central from discovery through solution deployment
Influence Processes & Tools: Proactively identify opportunities to streamline workflows, reduce friction, and improve supportability across systems and platforms
Experiment & Innovate: Test new ideas, tools, and approaches to continually strengthen our operational and customer outcomes; share learnings broadly to raise team capability
Collaborate Across Teams: Partner with product, engineering, operations, and support peers to communicate findings, validate solutions, and influence roadmap priorities
Stay Ahead of Change: Quickly adopt new technologies, tools, and methods while remaining agile in a dynamic environment
Contribute to Team Growth: Bring a seasoned perspective, mentor others through complex problem areas, and help shape team best practices and standards
Qualification
Required
2+ years of deep experience with QuickBooks Desktop, Online, or Accountant products (or equivalent high-complexity tech ecosystem)
Strong ability to interpret both quantitative and qualitative data, uncover trends, and translate insights into recommendations or product/process improvements
Demonstrated success resolving highly complex customer issues where root cause spans multiple tools, systems, or data flows
Familiarity with coding, scripting, or automation methodologies is a plus; comfortable experimenting with new technologies and tools
Able to balance urgency, empathy, and clarity—especially in escalated or ambiguous situations
Thrives in a fast-paced, matrixed, remote environment; able to prioritize independently and move quickly with sound judgment
Comfortable challenging existing processes, testing ideas, and iterating based on results
Consistently delivers accurate, thorough work and pushes for excellence in outcomes at both individual and systemic levels
Builds strong relationships, communicates insights clearly, and effectively partners with cross-functional teams
Benefits
Competitive compensation package
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
2026-01-09
Small Business Trends
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