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Department for Work and Pensions (DWP) · 1 day ago

Associate IT Operations Controller

Manchester, IN

Part-time

Hybrid

New Grad, Entry Level

£39K/yr - £40K/yr

The Department for Work and Pensions (DWP) is seeking an Associate IT Operations Controller. In this role, you will monitor systems and respond to IT alerts, ensuring the integrity of IT services and supporting incident management processes.

Association

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

As an Associate IT Operations Controller, you will work in a team who monitor systems and enterprise tooling consoles to identify and respond to IT alerts

You will be the first line of defence in detecting IT service issues before users are impacted

You will also help preserve business integrity and prevent unauthorised disclosure of sensitive information handled by electronic communication systems, whilst working predominately 24/7 shifts

IT Operations Controllers work with supplier and vendor partners to provide seamless monitoring and delivery resolution

You will follow and support improvements in the Event Management process, whilst providing administrative support to your manager and alert support staff

Ensuring protection of operational services by applying tools, techniques and processes to track, log and manage information related to IT Events

As first line event management; you’ll follow agreed procedures to identify, register, triage and categorise event raising incidents across network infrastructure

Provide basic first line fault diagnosis and resolution, coordinating and liaising with internal and external teams to minimise service impacting issues

You will work in a team who monitor Infrastructure and Applications across both traditional Datacentre and Cloud (AWS and Azure) Environments using a range of monitoring tooling such as BMC and Dynatrace

You’ll deliver a consistently high standard of customer service to internal and external stakeholders

Work with others to identify areas for improvement and simplify processes

Use technology where possible to increase efficiency

Initiate improvement plans to analyse patterns and trends to drive improvements in systems and user experience

Performs batch monitoring and management, coordinating with Application Support areas to ensure no impacts to online day

Investigate breaches of security and recommends appropriate control improvements

Defines vulnerability management & penetration testing requirements

You’ll understand technical issues, prioritise accordingly and coordinate through to resolution with 2/3rd line technical SMEs

Support fellow shift team members in first line fault diagnosis and resolution, support major incident management team and process, coordinating and liaising with internal and external teams to minimise service impacting

You’ll utilise service reports to monitor and measure service performance of operational services

Identify Continual Service Improvement opportunities to improve user experience

This is a 24/7 shift role with a 20% shift allowance

You’ll be required to work 14 shifts every 28 days/nights on a 12‑hour rota, rotating between days (07:00–19:00) and nights (19:00–07:00)

Qualification

IT OperationsEvent ManagementMonitoring ToolsCloud EnvironmentsIncident ManagementTechnical SupportCustomer ServiceTeam CollaborationProblem Solving

Required

Significant knowledge and background of working in live operations areas including Problem/Change/Incident Management experience/ Monitoring and Event Management experience

Proven track record of working within a first line command centre team or incident resolution teams

Demonstrable knowledge of key monitoring tools such as BMC, Dynatrace

Demonstrable knowledge of IT Infrastructure e.g. Networks, Servers (Wintel, Unix, Linux), Storage, Databases

This role requires you to pass Security Check clearance

You'll be required to work 14 shifts every 28 days/nights on a 12‑hour rota, rotating between days (07:00–19:00) and nights (19:00–07:00)

Benefits

Generous annual leave – at least 23 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.

Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.

Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).

Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.

Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.

An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Company

Department for Work and Pensions (DWP)

Glassdoor3.6

The Department for Work and Pensions (DWP) is the UK’s largest government department and is responsible for welfare, pensions and child maintenance policy.

Founded in 1948