Nouria ยท 2 days ago
General Manager
Westborough, MA
Full-time
Onsite
Entry, Mid Level
1+ years expNouria is a company focused on providing excellent customer service and quality products. They are seeking a General Manager responsible for the day-to-day operations of the store, including workforce management, financial oversight, and ensuring customer satisfaction.
EnergyRenewable EnergyRetail
Hiring Manager
Annie Keegan
Responsibilities
Recruit, interview, hire, train, and develop all store staff
Demonstrate leadership and promote teamwork
Motivate staff to continually improve performance
Effectively address employee relations issues
Provide performance feedback and coaching to store employees
Conduct regular performance evaluations, coaching, and counseling of store employees
Require personal grooming and appearance at all times
Exhibit personal accountability for every action
Ensure that all store employees know and follow all company policies and procedures
Supervise all hourly employees to clock in and clock out and assure their time properly reported to payroll
Post work schedule as per Company policy
Develop and execute site level operating budget
Responsible and accountable for the steady improvement of store profitability and the delivery of budgeted financial objectives
Responsible for maximizing store sales and gasoline volume at the location in accordance with company guidelines and objectives
Monitor retail gasoline prices to stay on strategy
Ensure product mix and inventory levels are properly maintained in order to increase sales volume and control inventory
Stock shelves and refrigerated coolers
Accountable for minimizing the loss of cash and inventory and operating within assigned shrink targets
Ensure compliance with all local, state, and federal laws within the scope of the convenience/food store operation
Be directly responsible for all fund reconciliation and inventory audits
Prepare or supervise preparation of all required paperwork
Provide the best customer experience to every customer
Greet every customer with a smile and sincere greeting
Suggest possible purchases to the customers and promote specials
Assume full responsibility for the execution of our customer service program at the site level
Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers. Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these
Assure all environmental and hazardous material regulations are strictly enforced
Maintain safety and security of the store and document any accidents or incidents that occur
Manage the maintenance of the customer environment inside and around the perimeter of the store
Operate all assigned equipment safely and efficiently
Support implementation of our Safety and Health program
Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location
Complete the new employee safety orientation procedure with all new or transferred employees working at the store
Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately
Encourage employees to report unsafe conditions or work practices and initiate corrective action
Promote a quick return to work for employees under your supervision
Qualification
Required
Must be able to work on the weekends
Must be 21 years or older
1-3 years of management experience in convenience store, retail, fast food, or restaurant operations
Budget and P&L understanding
Ability to effectively perform in a fast-paced work environment
Strong leadership and interpersonal skills
Ability to communicate effectively with all levels of the organization
Must be able to provide any level of coverage if needed, including nights, weekends, and/or holidays
Ability to bend down, stoop low, and also stand for at least 8 hours
Ability to properly lift, pull and/or push up to 30 lbs
Successful completion of certification testing as needed
MS Outlook, Word, and Excel skills
Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities
Must be able to lift up to 50 pounds at times
Must be able to traverse and access all areas of the store
Prolonged periods sitting at a desk and working on a computer
Prolonged periods of standing and working at a cash register
Preferred
Open availability preferred
State of Maine Applicants Only: UST Class A/B Certification is a MUST or ability to become certified within the first 30 days of employment
Company
Nouria
Nouria is a multi-generational family convenience store operator, fuel distributor and car wash operator.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Tony El-Nemr
Owner
Company data provided by crunchbase