Client Service Representative at Indian Hills Animal Clinic jobs in United States
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Heartland Veterinary Partners · 1 day ago

Client Service Representative at Indian Hills Animal Clinic

positionTuscaloosa, AL
timePart-time
remoteOnsite
seniorityNew Grad, Entry Level
money$12/hr - $16/hr

Heartland Veterinary Partners is focused on providing exceptional pet wellness care. The Client Service Representative plays a crucial role in ensuring client satisfaction through administrative tasks and exceptional customer service during client interactions.

Health CarePet
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H1B Sponsor Likelynote

Responsibilities

Leads practice opening and closing procedures per Practice Manager instructions and practice procedures
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms
Processes cash, checks, charge card payments and credit account payments
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow
Assists in the updating of client/patient files, as needed
Prepares and sends client correspondence
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list
Performs a backup of the computer system on a regular basis, as directed
Performs and oversees the performance of posting daily business
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit
Answers incoming telephone calls applying proper telephone etiquette
Presents clients with medications, instructions, new client kits and any other take home items
Handles emergency situations with great care, patience, and following established clinic policies and procedures
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction

Qualification

Veterinary experienceClient satisfactionPatienceCollaborationCommunicationActive listeningOrganization skills

Required

Ability to work on weekends as required
High school diploma or equivalent
Practices OSHA safety techniques including proper PPE

Preferred

Previous veterinary experience preferred
Client satisfaction references preferred

Benefits

Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program

Company

Heartland Veterinary Partners

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Heartland Veterinary Partners is high quality and fast growing veterinary support organizations.
dateFounded in 2016
location
Chicago, Illinois, USA
people-size1001-5000 employees
web-link
https://heartlandvetpartners.com/

H1B Sponsorship

Heartland Veterinary Partners has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Gryphon InvestorsChurchill Asset Management
2022-09-20Private Equity
2022-09-20Debt Financing
2019-12-12Private Equity

Leadership Team

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Greg DeAtkine
Chief Executive Officer
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Recent News

PE Hub
Soundcore-backed Heartland Paving Partners acquires paving contractor Klekamp & Company
2024-05-20
PE Hub
Churchill supports Gryphon Investor’s recap of Heartland Veterinary Partners
2022-09-26
Churchill Asset Management
Churchill’s Private Equity & Junior Capital team completes direct debt investment alongside Gryphon Investors in Heartland Veterinary Partners
2022-09-26
Company data provided by crunchbase