Fox Factory · 3 days ago
Inside Sales and Operations Manager
Duluth, GA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expFox Factory designs and markets performance-defining products for various vehicles. The Inside Sales and Operations Manager is responsible for converting sales leads into vehicle sales and managing the inside-sales funnel while driving alignment between marketing, sales, and dealers.
E-CommerceShoppingSporting Goods
Hiring Manager
Tom Kosko
Responsibilities
Manage the full inside-sales funnel, from lead capture through qualification, follow-up, and conversion
Drive revenue by converting marketing and sales leads into qualified opportunities and new vehicle sales
Partner with dealers to support lead handoff, track progress, remove barriers, and ensure a consistent buyer experience
Support onboarding and training of new dealers on systems, processes, tools, and best practices
Educate dealers on lead management expectations, product features, and sales tools
Report pipeline performance to senior leadership and surface opportunities to improve revenue outcomes
Work with Field Sales Managers to align on demand, prioritize top opportunities, and support regional sales goals
Serve as a key link with Marketing to align campaigns, messaging, and lead quality. Maintain CRM data accuracy, ensuring proper tagging, tracking, and segmentation
Analyze lead and sales data to identify trends, conversion gaps, and opportunities for improvement
Build and refine dashboards that provide clear visibility into funnel performance and ROI
Improve lead management processes—including scoring, routing, and follow-up cadences—to boost conversion
Enhance the online-to-offline sales journey by improving the handoff from digital engagement to dealer execution
Support forecasting and planning by contributing data-driven insights and revenue projections
Provide product feedback based on customer interactions, dealer input, and market signals
Champion consistent, high-quality customer experience across all digital and live interactions
Deliver clear feedback loops to Product, Marketing, and Sales to strengthen performance across teams
Lead continuous improvement efforts to increase speed-to-lead, follow-up quality, and overall pipeline productivity
Qualification
Required
8–10 years of experience in automotive, dealer operations, inside sales (B2B or B2C), sales operations, revenue operations, or related commercial functions required
Strong understanding of automotive sales channels, including dealer wholesale, retail operations, and OEM–dealer processes
Proven experience managing sales funnels, lead qualification, and customer lifecycle workflows in an automotive, powersports, or specialty vehicle environment
Demonstrated ability to convert digital leads into revenue through disciplined follow-up, nurturing, and customer engagement
Proficiency with CRM platforms (Salesforce, HubSpot, or similar), including data integrity, reporting, and funnel analytics
Strong analytical skills with the ability to interpret sales, marketing, and customer data to identify trends and opportunities
Experience collaborating with dealers, field sales teams, and cross-functional partners to drive alignment and revenue growth
Solid understanding of customer experience principles, including online-to-offline sales and customer journey mapping
Excellent verbal and written communication skills, with the ability to engage professionally across all levels of the organization and dealer network
Highly organized with strong attention to detail, follow-through, and the ability to manage multiple priorities in a fast-paced environment
Customer-focused mindset, consistently prioritizing exceptional experiences and high-quality outcomes
Adaptable and innovative, able to adjust to evolving business needs and contribute new ideas that improve efficiency and performance
Strong relationship-building capabilities, fostering cooperation, inclusion, and mutual respect across teams
High sense of accountability, taking ownership of work quality, deadlines, and performance expectations
Effective decision-making skills, applying sound judgment and weighing risks, goals, and business realities
Commitment to continuous learning and development, with a willingness to coach others and support team growth
Preferred
Bachelor's degree in business, Marketing, Automotive Management, or a related field preferred; equivalent experience considered
Certifications in CRM administration, digital marketing, sales operations, or revenue operations are a plus
Benefits
Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts
Disability and Life Insurance benefit programs
401k plan with employer matching
Company
Fox Factory
FOX Factory, Inc., doing business as Fox Racing Shox, designs and develops shock absorbers and racing suspension products.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2013-08-08IPO
Leadership Team
L
Larry L. Enterline
CEO & Director
Recent News
2025-11-11
2025-11-08
2025-11-08
Company data provided by crunchbase