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Northwell Health · 16 hours ago

Manager, Patient Access Services (Onsite)

New York, NY

Full-time

Onsite

Mid, Senior Level

$75K/yr - $126K/yr

6+ years exp

Northwell Health is seeking a Manager for Patient Access Services to oversee operations and staff in their access services department. The role involves providing leadership, ensuring compliance with regulations, and enhancing patient experience through effective management of registration processes.

ConsultingHealth CareHealth DiagnosticsMedicalPublishing

Responsibilities

Provides leadership to Patient Access Services team members and supervisors by communicating and guiding toward achieving department objectives

Develops, communicates, and builds consensus for goals in alignment with the health system

Selects, trains, and assigns department staff; develops standards of performance, evaluates performance, and initiates or makes recommendations for personnel action

Provides input into the departmental budget, departmental goals and objectives, policies and procedures, and ensures that the department operates within budget

Ensures established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards; reviews Insurance Verification operations to ensure compliance

Performs patient account audits by reviewing hospital registrations to ensure accurate financial and demographic data and documentation have been obtained and properly entered into the hospital the health system

Maintains and fosters effective public relations with patients, physicians and the public; ensures that the Insurance Verification/Financial Counseling functions run smoothly and efficiently by overseeing operations, scheduling staff, and resolving problems

Maintains excellent working relationships with department heads where the decentralized outpatient insurance verification staffs are located; develops department goals and initiatives; establishes and implements policies and procedures

Directs supervisors/staff in the implementation of quality assurance procedures to assess quality and provide feedback to teams to stimulate improvement; assists supervisors to develop and execute appropriate action plans to resolve unit issues and reverse negative trends

Coordinates with Patient Accounts to ensure compliance with governmental and other third party payer regulations; attends weekly meetings Tracks key performance indicators to quantify department contributions and continually assess opportunities for improvement; keeps current with developments in the field through participation in seminars, workshops, and publications

Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions

Qualification

Operational OversightComplianceRegulationLeadershipEPICData AnalysisTeam EngagementPatient-FocusedMicrosoft OfficeOrganizational SkillsProblem-Solving

Required

Bachelor's Degree required, or equivalent combination of education and related experience

6-8 years of relevant experience and 2-5 years of leadership / management experience, required

Preferred

Leadership

Supervise and lead the registration team, including training, mentoring, and performance evaluations

Lead and Coach supervisors

Schedule team members shift and manage workforce allocation to maintain optimal service levels

Foster a positive and collaborative work environment for team members and all departments including Clinical Leadership

Operational Oversight

Ensure the integrity and accuracy of patient information obtained during the registration process

Monitor and improve key performance indicators such as registration accuracy, wait times, and patient satisfaction

Develop and implement policies and procedures to streamline registration processes and enhance efficiency

Patient Experience

Ensure a patient-centered approach in all interactions and resolve any issues related to patient registration

Collaborate with clinical teams to improve overall patient flow and experience

Handle escalated patient inquiries and concerns promptly and professionally

Compliance And Regulation

Ensure all registration procedures comply with federal, state, and local regulations, including HIPAA

Stay updated on changes in healthcare policies and regulations and implement necessary changes in the registration process

Conduct regular audits to ensure compliance and identify areas for improvement

Technology And Systems

Knowledgeable of EPIC

Reporting And Data Analysis

Prepare regular reports on registration activities and performance metrics

Analyze data trends to identify opportunities for improvement in patient access and registration processes

Present findings and recommendations to executive leadership

Skills

Excellent organizational and analytical skills

Strong problem-solving abilities and attention to detail

Ability to engage and motivate a diverse team

Patient-focused with a commitment to delivering high-quality service

Proficiency in Microsoft Office, Excel

Company

Northwell Health

Glassdoor3.9

Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.

Founded in 1997

Manhasset, New York, USA

10001+ employees