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Emerus Holdings, Inc. · 15 hours ago

Patient Access Manager (Front Office Manager) - Burleson & Mansfield

Burleson, TX

Full-time

Onsite

Senior Level

5+ years exp

Emerus Holdings, Inc. is a leader in small-format hospitals dedicated to providing individualized patient care. The Patient Access Manager oversees daily patient access operations, ensuring compliance with regulations, managing registration quality, and collaborating with the dietary team.

Health CareHealth DiagnosticsService Industry

Responsibilities

Maintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to admissions operations

Effectively manage and direct all areas of registration to ensure quality, productivity, and excellent customer service

Ensure the accuracy and completeness of daily registrations

Compile, analyze, and report data for Patient Access quality measures

Ensure collection of payments and cash drawer reconciliation

Prepare and make weekly deposits

Prepare work schedules and payroll to accommodate budget and allotted FTEs

Effectively communicate and maintain working relationship with the registered dietician

Oversee day-to-day operations of patient nutrition services in close collaboration with the registered dietician

Ensure QA of site-specific medical records and share lessons learned with patient access team members and medical records director/consultant as needed

Interview, hire, train, evaluate, and counsel patient access team members

Provide continuous training for and communicate changes to existing employees

Ensure all personnel policies are followed

Work closely and professionally with regional and corporate partners on special projects

Provide focused education and training for patient access team members around point of service collections

Perform patient registration functions when needed to ensure wait times are kept to a minimum and to ensure patient access skills remain sharp

Distribute mail appropriately

Order office supplies as needed

Maintain a clean working environment for the facility; this includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staff

Notify appropriate contact of any malfunctioning equipment or maintenance needs

Perform month-end procedures including but not limited to: shredding charts, boxing up charts and emptying binders for next month

Attend staff meetings or other company sponsored or mandated meetings as required

Perform additional duties as assigned

Qualification

Patient registration experienceInsurance verification experienceSupervisory experienceEmergency Department registrationInsurance plansEMR experienceMedical terminology knowledgeMS Office proficiencyCustomer serviceFluency in English

Required

Requires a High School Diploma or GED

A minimum of five years patient registration and insurance verification experience in a health care setting is required

In addition a minimum of two years supervisory experience in health care setting is also required. However, demonstrated indirect leadership experience may be considered in lieu of this requirement provided it is a direct fit to the role, ie, lead role, project management or other leadership experiences

Knowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and Medicaid.) and payors, required

Basic understanding of medical terminology

Knowledge or previous experience using EMR, required

Excellent customer service

Working knowledge with MS Office (MS Word, Excel, PowerPoint and Outlook), required

Position requires fluency in English; written and oral communication

Pennsylvania Candidates: Act 33 (Child Abuse History Clearance), & Act 73 (FBI Fingerprint Criminal History Clearance) completed within the last 5 years, or must be obtained prior to start date