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Virtual Incentives · 2 days ago

Vice President Implementation

NYC Metro Area

Full-time

Hybrid

Senior Level, Lead/Staff

$170K/yr - $225K/yr

10+ years exp

Virtual Incentives is a high-growth fintech company expanding rapidly into the enterprise market. They are hiring a Vice President of Implementation to evolve and lead their implementation organization, focusing on delivery excellence, program leadership, and people management.

E-CommerceGamificationGift CardMobilePaymentsSoftware

Growth Opportunities

No H1B

Hiring Manager

Monique Hartl

Responsibilities

Lead and enhance VI’s enterprise implementation function

Own delivery outcomes for enterprise and strategic client launches

Build repeatable, enterprise-ready implementation processes and governance

Serve as executive sponsor for complex and high-visibility implementations

Lead, mentor, and grow a team of Implementation Managers

Partner cross-functionally with Sales, Account Management, Product, and Engineering

Define and track implementation metrics that support revenue growth, retention, and expansion

Qualification

Implementation leadershipProgram managementPeople managementEnterprise implementationsTechnical fluencyRegulated environmentsConsulting experienceSaaS experienceFintech experienceBachelor's degree

Required

10–12+ years of experience in implementation, professional services, program management, or client delivery within consulting, SaaS, fintech, or technology companies

Proven experience building or maturing an implementation or delivery function

Experience leading enterprise or complex, multi-stakeholder implementations

4+ years of people leadership experience

Strong program and project management expertise

Technical fluency to guide enterprise implementation discussions and translate between business and technical teams (not a hands-on technical role)

Experience operating in regulated or compliance-aware environments

Bachelor's degree required