RENON POWER · 1 day ago
Field Application Engineer
Dallas County, TX
Full-time
Onsite
Mid Level
3+ years expRENON POWER is focused on providing energy solutions, and they are seeking a Field Application Engineer to ensure the stable operation of their products and enhance customer satisfaction. The role involves after-sales service, technical support, and contributing to product optimization based on customer feedback.
Renewable EnergySemiconductor
Hiring Manager
Helena Geng
Responsibilities
Strictly follow the service agreement and product manual to provide customers with regular inspections, maintenance, and system operation services, ensuring the long-term stable operation of the products and enhancing the customer experience
Respond quickly to customer after-sales requests, accurately diagnose and efficiently resolve technical issues encountered during product use, either remotely or on-site, ensuring the continuity and stability of customer operations
Regularly communicate with customers to actively collect feedback on product usage, improvement suggestions, and new feature requests. Analyze the feedback systematically and report clearly and accurately to the R&D and product departments to drive continuous product optimization and iteration
Handle every after-sales service with professional skills and a passionate service attitude, manage customer expectations, and continuously improve the overall customer satisfaction with the company's after-sales service to ensure a high-quality customer experience
Organize and archive typical after-sales cases and problem-solving solutions, contributing to the internal knowledge base, improving team service efficiency, and enhancing technical proficiency
Qualification
Required
Bachelor's degree or higher in Electrical Engineering, Automation, Electronics, or related fields
At least 3 years of after-sales service or technical support experience in the energy storage industry
Familiar with power systems, home energy storage devices, and their operating principles
Possess a solid understanding of electrical principles and troubleshooting abilities
Willingness to travel for on-site customer issue resolution
Fluent in English, with the ability to communicate effectively with both domestic and international clients and teams
Strong customer communication skills, with the ability to clearly explain technical issues and provide solutions
Strong cross-departmental communication and coordination abilities
Ability to work closely with internal teams and customers, with a strong team spirit
Willingness to share knowledge and help colleagues grow
Preferred
Bachelor's degree or higher in Electrical Engineering, Automation, Electronics, or related fields is preferred
Experience with home energy storage products is preferred
Spanish and English bilingual skills are preferred
Company
RENON POWER
Welcome to Renon Power, a new energy storage brand committed to making green power within reach.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase