NEP Group, Inc. · 12 hours ago
Supervisor, Network Operations Center
Dallas, TX
Full-time
Onsite
Mid, Senior Level
2+ years expNEP Group, Inc. is seeking a Supervisor, Network Operations Center for their Connected Solutions team. The role involves managing and monitoring transmission, ad insertion, feed routing, and ensuring video/audio quality for live events, while also training and leading NOC Technicians and coordinating workloads across teams.
Audio/Visual EquipmentBroadcastingEventsMedia and EntertainmentTV ProductionVideo Streaming
Responsibilities
Train and lead all NOC Technicians in the daily operations within the NEP NOC
Proactively identify and escalate all service affecting issues in a timely and appropriate manner to operations and/or engineering teams
Coordinate workloads and processes between different NEP offices and groups
Understand and utilize all resources available within the NEP fabric to successfully complete all assigned tasks
Vigilantly protect live streams by simulating the experience of a viewer and constantly checking for proper audio, video, closed captioning and picture quality
Monitor for system failures or quality issues and execute manual failovers if needed
Follow along with feed check-in to confirm end to end signal
Monitors all live events and escalate any issues to departmental group
Serve as the primary point of contact during live events for NEP Clients as the primary level of escalation support
Work in a support and supervisory role for NEP NOC Technicians during all scheduled pre, live, and post events
Promptly recover from any on-air discrepancies and document outcome for management and client review
Assist in the development and implementation of Standard Operating Procedures (SOP) for the department
Configure, monitor and assist in troubleshooting of live IP signal transmission
Regularly communicate with clients of varying levels of technical expertise
Assist coworkers, clients, and external teams as they execute productions and solve technical issues
Troubleshoot technical issues and escalate to Engineer-in-Charge or providers
Report and document technical issues – including logging of on-air discrepancies
Operate all broadcast equipment and technology within assigned operating areas
Other duties as assigned
Qualification
Required
Schedule flexibility with the ability to work late nights, weekends, and holidays
Works well under the pressure of Live Television
Setup and oversee the technical requirements for all scheduled and live events
Understanding and control of broadcast signal acquisition and distribution, network broadcast signal flow, and broadcast troubleshooting
Experience with broadcast routers, video/audio monitoring, playout/ad insertion, ingest, and other broadcast television technology
Ability to read scopes and have a basic understanding of broadcast and streaming services
Experience with automated and fault-based monitoring systems
Experience with service provider troubleshooting ticketing systems
Excellent communication skills for a forward-facing and premium customer service experience
Familiarity with email and group based communication such as Zoom, Slack, Outlook and others
Strong aptitude for learning quickly, adapting to fast paced environment, and handling competing priorities
Team player and prepared to learn new skills, embrace and nurture a culture of change and positive attitude
Ability to professionally react to high-priority requirements with little or no notice
Strong written, verbal, and interpersonal communication skills in English with Spanish and/or French skills beneficial
2-4 years' experience AND 4-year degree (or additional experience)
Preferred
Sports fan and knowledge is a plus
Company
NEP Group, Inc.
NEP Group is the world’s most trusted media services and live events partner in live sports and entertainment.
1001-5000 employees
H1B Sponsorship
NEP Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
26North
2025-10-17Secondary Market· $700M
2016-06-24Private Equity
2012-12-28Acquired
Leadership Team
Martin Stewart
Chief Executive Officer
Jeff Hughes
Chief Operating Officer
Recent News
2025-10-21
Mergers & Acquisitions
2025-10-19
vcnewsdaily.com
2025-10-18
Company data provided by crunchbase