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EBG · 1 day ago

Operations Coordinator

Orlando, FL

Full-time

Hybrid

New Grad, Entry Level

EBG is an e-commerce solutions provider specializing in travel and entertainment, offering various products and services. The Coordinator, Operations will assist with daily functions, problem-solve, and recommend improvements to workflows and processes to enhance customer success and operational efficiency.

E-Commerce

Responsibilities

Actively audit financial reports to protect EBG assets through identifying risk areas, potential losses to EBG, process weaknesses and operational issues. Indicate areas where risk or potential losses are found in order to generate a more complete picture of financial responsibility

Actively audit various systems and methods used in the department to ensure quality service is being delivered. Such systems or methods include, but not limited to: Email, Chat , Voice Recording Systems, EBG'S ADMIN System, and other systems, when applicable

Be able to communicate efficiently and effectively within EBG departments, EBG partners and with the general public. This includes, but not limited: to interactions in person, over the phone and through email communication

Effectively communicate process activities, issues and successes with all departments and encourage ongoing identification of issues, solutions and problem-solving solutions

Professionally engages and interacts with guests, employees and other departments presenting a friendly, approachable demeanor and a willingness to serve

Must be proficient in diffusing customer escalations while supporting the companies’ goals and initiatives

Responsible for enhancing the customer experience and building loyalty through participating in strategic plans to ensure customer satisfaction

Daily utilize data-based methods to help diagnose the organization from 5 key perspectives: customer, financial, team/culture, process and learning to identify key improvement areas

Taking improvement areas, creating practical and interlocked plans that identify and use the best improvement methods to solve problems, execute the plan, measure results, learn and effectively install the changes

Must be willing to work a flexible schedule, including weekends and holidays

Performs other duties as assigned

Qualification

Process ImprovementData AnalysisMicrosoft ApplicationsCustomer ServiceCommunication SkillsSelf-DirectedBilingual (Spanish)Team PlayerDetail-OrientedOrganizational Skills