Member Service Representative I (Bilingual) jobs in United States
cer-icon
Apply on Employer Site
company-logo

Orion Financial · 1 month ago

Member Service Representative I (Bilingual)

position400 Monroe Ave, Memphis, TN 38103, USA
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Orion Financial is a financial services company, and they are seeking a Bilingual Member Service Representative I. The role involves providing excellent member service, resolving issues, and assisting with inquiries related to credit union products and services in a fast-paced contact center environment.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Consistently provide excellent member service within a multi-channel environment. Answer both general and specific service-related information concerning credit union products and services. Handle member issues and complaints, collaborating on solutions with contact center supervisor or team lead when appropriate
Handle various transaction requests from members including but not limited to, shares to loan payments, share withdrawals, check orders, share certificates, line of credit advances, payroll deduction, direct deposit, credit card and ATM cards
Assist members with online and mobile banking related inquiries including online banking access, password reset, digital channel troubleshooting and bill payment inquires
Ensure fraud prevention processes are followed without exception, with an understanding of when to escalate member issues for various fraud processes (release/deny check holds, mobile deposit approve/deny, excessive transfer requests, etc.)
Stay up to date with comprehensive knowledge on all relevant credit union products and services
Comply with current credit union and contact center policies and procedures, and all regulatory compliance guidelines
Meet or exceed departmental goals and objectives, including service and availability requirements
Other related duties as assigned

Qualification

BilingualBanking experienceContact center experiencePC ProficiencySoft phone operationVerbal communicationWritten communicationCritical thinkingAttention to detailTeam playerCalm under pressure

Required

High school diploma or GED required
2+ years banking experience and/or contact center experience required
Must be able to operate a soft phone and headset system
PC Proficiency in Desktop and Smartphone devices as well as MS Office Suite software
Excellent verbal and written communication skills
Critical thinking/problem solving ability
Strong attention to detail and organization
Ability to de-escalate member concerns professionally
Ability to work independently and as a team player
Ability to accurately type 40 words per minute
Friendly, patient, and calm under pressure

Company

Orion Financial

twittertwittertwitter
company-logo
Founded in 1957, Orion Financial is the largest credit union in the Mid-South, serving 70,000 customers with over $1.2 billion in assets.
dateFounded in 1957
location
Memphis, Tennessee, USA
people-size51-200 employees
web-link
https://orionfcu.com/

Funding

Current Stage
Growth Stage
Total Funding
$2.48M
Key Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $2.48M

Leadership Team

leader-logo
Ashley McDurmon
President and Chief Executive Officer
linkedin
leader-logo
Thomas Holmes
Senior Vice President of Marketing
linkedin

Recent News

Newswire
Orion Financial Names Ben Mrva as Executive Vice President, Chief Operating Officer
2025-10-30
Newswire
Orion Financial Appoints Thomas E. Holmes Jr. as Senior Vice President of Marketing
2025-09-04
Newswire
Orion Financial Appoints Leah Gafni as Vice President of Community Engagement
2025-08-20
Company data provided by crunchbase