WTW · 2 months ago
Fulfillment Analyst - Vendor Operations
3407 W. Dr. M.L. King Jr. Boulevard, Tampa, FL, 33607, US
Full-time
Onsite
Entry, Mid Level
$45K/yr - $55K/yrWTW is a company that specializes in client operations and is seeking a Fulfillment Analyst to support Via Benefits across multiple operational process areas. The role involves coordinating with internal teams and external vendors to ensure efficient fulfillment operations, managing COBRA administration, and overseeing card services and vendor management.
ConsultingInformation TechnologyInsuranceMedicalService Industry
Responsibilities
Fulfillment Operations: Coordinate with internal teams and external vendors to ensure timely production and delivery of printed materials. Supports and maintain fulfillment process documentation and SOPs. Conduct quality assurance checks on printed materials and mailing batches. Track fulfillment metrics and identify opportunities for process optimization
COBRA Administration: Validate and process COBRA eligibility files, ensuring accuracy and timely transmission to vendors. Monitor COBRA enrollment and disenrollment activities and escalate discrepancies. Collaborate with internal teams to ensure adherence to COBRA regulations. Maintain audit trails and documentation for COBRA-related activities. Support client-specific COBRA configurations and implementation requirements
Card Services: Manage card issuance workflows, including eligibility validation, vendor coordination, and delivery tracking. Monitor card activation rates and troubleshoot issues with card functionality or delivery. Reconcile card transaction data and escalate anomalies to internal team. Support card program enhancements and participate in testing of new card features or platforms. Maintain secure handling procedures for sensitive cardholder data
Vendor Management: Track vendor performance against SLAs and KPIs; supports preparation of monthly and quarterly performance reports. Analyze vendor cost data and contribute to budgeting and forecasting efforts. Supports maintenance of dashboards for SLA/KPI tracking and reporting
Systems & Testing: Execute test cases for system enhancements, new releases, and bug fixes. Document and report system issues, working with IT teams to resolve them. Support UAT (User Acceptance Testing) for new processes or client implementations
Qualification
Required
Bachelor's degree or equivalent experience
Strong attention to detail and organizational skills
Experience in fulfillment operations, vendor coordination, or benefits administration
Proficiency in Excel and data reconciliation tools
Familiarity with SLA/KPI metrics and dashboard reporting
Effective communication and problem-solving abilities
Ability to manage multiple tasks and meet deadlines
Comfortable working independently and in a team environment
Quick learner with adaptability to new systems and processes
Proficient in MS Office Suite
Availability outside regular business hours as needed
Preferred
Prior experience with HSA, FSA, HRA, or COBRA is a plus
SQL experience (Oracle PL/SQL or similar) is a plus
Benefits
Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Contributory Pension Plan
Savings Plan (401k)
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
Founded in 1828
10001+ employees
H1B Sponsorship
WTW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
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2026-01-03
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2025-12-29
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2025-12-24
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