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Altar'd State · 1 day ago

Assistant Operations Manager

Scottsdale, AZ

Full-time

Onsite

Entry, Mid Level

1+ years exp

Altar'd State is a rapidly growing women’s fashion brand committed to giving back and making a difference in the world. The Assistant Store Leader of Operations supports the Store Leader by directing activities to achieve store goals, ensuring exceptional guest service, and managing operational processes effectively.

E-CommerceFashion

Hiring Manager

Kristin Lolio

Responsibilities

Fosters a guest-focused team environment through driving volume and anticipating guest needs

Achieves excellent guest service by role-modeling company service standards

Proactively provides timely feedback to associates, rewards and recognizes performance to drive retention

Holds self and associates accountable for achievement of financial results and performance standards

Manages conflict and coaches by applying company’s recommended processes, standards and guidelines

Empowers and involves associates in decision-making processes

Receives feedback and fosters dialog around solutions

Develops associates through an individualized approach by matching talent with tasks, delegating, and challenging on results

Fosters team commitment through support, relationship building, and recognizing individual contributions

Leads by managing through change and adversity

Makes recommendations on hiring, promotions, and terminations of team members based on performance

Consistently meets or exceeds store and individual goals and contributes to the store’s overall goals

Engages our guests and make their shopping experience exceptional!

Co-Leads floor sets/refresh management

Makes recommendations on hiring, promotions, and terminations of team members based on performance

Manages and oversee scheduling

Manages back of house organization

Manages shipment and product prep process (steaming, hanging etc.)

Plans and manages merchandise markdown process

Manages supply orders, maintenance & cleaning

Manages Inventory/Damages

Audits and manage banking & loss prevention systems

Trains new associates on operational processes

Co-manages payroll and responsible for store’s financial performance

Responsible for decisions regarding store operations and planning

Controls workflow through successful planning and delegation

Executes task directives within designated time frames

Completes opening/closing procedures

Adheres to loss prevention practices and reports potential incidents to ensure shortage control in order to protect Company assets

Communicates effectively with executive team

Must be able to lift & carry heavy boxes (up to 30 lbs)

Utilizes and manages the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales

Interprets Home Office communication through Store Leader / District Leader partnership

Partners with the Visual District Leader and Visual Assistant Store Leader to oversee and manage the roll-out of floorsets, window sets, fixture placement and overall visual environment

Maintains an awareness of brand aesthetic and relevance to the store environment and communicate with team

Communicates performance observations and offers feedback to the District Leader