Amico Lane · 1 week ago
Condominium Association Operations Associate Director
Washington, DC
Full-time
Hybrid
Senior Level, Lead/Staff
$90K/yr - $115K/yr
8+ years expAmico Lane is a fast-growing property management startup based in Washington D.C. They are seeking a Condominium Association Operations Associate Director to manage the operations team, ensure operational excellence, and lead capital projects for condominium association clients.
Asset ManagementProperty ManagementReal Estate
Responsibilities
Supervise, mentor, and develop members of the operations team including in person and remote personnel
Provide ongoing coaching, performance feedback, and professional development
Serve as a point of escalation and guidance for complex client issues or team decisions
Foster a culture of accountability, service excellence, and reliability across the operations team
Oversee the quality and consistency of service delivery across all client accounts
Delegate work orders and tasks across the team, ensuring clear accountability and balanced workloads
Ensure adherence to Standard Operating Procedures (SOPs) and seek opportunities to evolve procedures to improve efficiency and client outcomes
Monitor KPIs to track team performance and client satisfaction to ensure on-time, within-budget delivery of services; identify and address areas for improvement
Partner with leadership to identify and implement scalable systems and processes
Serve as a senior resource for board members and homeowners, stepping in on complex issues or high-touch accounts
Uphold Amico Lane’s commitment to proactive, responsive service and long-term client trust
Ensure a consistent and excellent customer experience across the portfolio
May have responsibility for 1-3 prestige client relationships
Personally manage larger or more complex building repair and capital improvement projects from planning through execution
Troubleshoot issues and work directly with contractors, vendors, and board members to ensure project success
Track and report updates internally and externally to clients
Conduct on-site property inspections a few times per year
Serve as the in-house subject matter expert on condominium association governance
Provide guidance to team members and clients on interpreting and applying bylaws, declarations, and other governing documents
Ensure compliance with association policies in operational decisions and financial approvals
Review and approve major expenditures, including loan applications, capital project budgets, and large vendor contracts
Partner with team members to prepare budgets and financial materials for board approval
Lead association annual meetings as required
Build and maintain strong relationships with both new and existing vendors to expand our resources and foster long-term partnerships
Develop preferred vendor contracts with exceptional service commitments and volume discounts to service large portions of the Amico Lane portfolio
Facilitate competitive bidding for contracts as required by Association contracts
Participate in the team’s rotating emergency coverage schedule (one week per month)
Triage and respond to after-hours emergency calls, determining appropriate next steps and mobilizing resources as needed
Qualification
Required
8-12 years of relevant work experience
Bachelor's Degree
The ability to work in DC
The ability to be on call after hours one week per month, monitoring the emergency phone line on a rotating schedule with the team
Top notch communication skills - both written and verbal
Ability to manage many competing priorities
Strong people management skills
A track record of proven excellence in providing customer service
Proficient skills in Excel, PowerPoint, and Google Workspace Products
Able to work independently, anticipate problems, and implement effective solutions
Preferred
Industry certification preferred (e.g., Professional Community Association Manager)
Real estate experience of being, or having been, a homeowner in a condominium association is a plus but not required
Spanish skills are a plus but not required
Benefits
Healthcare benefits
Opportunity to learn and grow quickly within a start-up growth environment that has established structure and success
Opportunities to grow in your career within the company without the need to manage owner/tenant relations
Opportunity to make a significant difference for condo owners in managing their often most expensive asset, their home
Extensive experience with the latest tech and software solutions in property management
Modern office space in the vibrant Dupont Circle neighborhood
Hybrid work schedule perks (remote work is currently offered on Mondays and Fridays)
Company
Amico Lane
Amico Lane offers property management services for condo associations, focusing on meeting planning, vendor, and financial management.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Isabel Ramberg
Founder
Company data provided by crunchbase