BlackRock · 2 days ago
Aladdin Client Experience, Real-Time Trading Support, Vice President
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$148K/yr - $195K/yr
10+ years expBlackRock is a leading investment management firm dedicated to helping people achieve financial well-being. The Vice President will support real-time trading operations within the Aladdin Trader business, focusing on enhancing user experience and resolving complex technical issues while collaborating with various teams.
Asset ManagementCrowdfundingFinancial ServicesFinTechReal Estate Investment
Responsibilities
Build strong relationships with stakeholders and deliver exceptional support to Aladdin Trader users during production issues
Serve as a subject matter expert (SME), owning issues end-to-end—including follow-ups, recurrence prevention, and proactive monitoring of trading environments
Develop and maintain a data monitoring layer to enable data-driven client education and engagement
Collaborate with users to understand trading workflows and deliver timely, effective solutions
Diagnose and resolve complex user inquiries, identifying root causes and implementing remediation strategies
Design and implement proactive monitoring tools to enhance platform observability
Act as a liaison between Client Service, Client Engagement, Implementations, Product Marketing, Engineering, and other internal teams to drive high-impact initiatives
Analyze client inquiry trends and feedback to identify product gaps and recommend improvements
Lead strategic initiatives to enhance user experience through process optimization and technology enhancements
Continuously developing technical proficiency across trading workflows and product capabilities
Qualification
Required
10+ years of experience in real-time trade support in a client- or vendor-facing role
Experience in real-time trading environments, including incident management, latency troubleshooting, and post-trade reconciliation
Strong understanding of market microstructure, order types, and execution strategies across asset classes
Hands-on experience with FIX protocol, including message parsing, session management, and troubleshooting connectivity issues
Proven ability to manage production outages, perform root cause analysis, and communicate effectively with stakeholders under pressure
Experience supporting front-office trading desks, with a deep understanding of trader workflows and urgency in issue resolution
Knowledge of regulatory reporting requirements (e.g., MiFID II, TRACE) and how they impact trading systems
Experience with real-time data feeds (e.g., Bloomberg, Refinitiv, ICE) and market data normalization
Ability to write and maintain diagnostic scripts for log parsing, alerting, and automated recovery
Familiarity with CI/CD pipelines and deployment processes in trading environments
Experience with incident tracking and knowledge management tools (e.g., JIRA, ServiceNow, Confluence)
Operating Systems: Windows, Linux, virtual compute environments
Databases: Oracle, PL/SQL, SQL Server
Scripting: Shell, Bash, Python
Messaging Systems: IBM MQ, Kafka, Tibco EMS, AMPS
Monitoring & Observability: Grafana, Splunk, AppDynamics, PagerDuty
Reporting Tools: Power BI, Tableau
Benefits
Annual discretionary bonus
Healthcare
Leave benefits
Retirement benefits
Strong retirement plan
Tuition reimbursement
Comprehensive healthcare
Support for working parents
Flexible Time Off (FTO)
Company
BlackRock
BlackRock is an investment company that offers its services to institutions, intermediaries, foundations, and individual investors.
10001+ employees
H1B Sponsorship
BlackRock has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (34)
2023 (8)
2022 (37)
2021 (31)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$6.59BKey Investors
Ariel Yehezkel
2025-06-20Post Ipo Equity· $0.02M
2025-03-27Post Ipo Debt· $1.08B
2024-07-17Post Ipo Debt· $2.5B
Leadership Team
Andrew Leba
Vice President & Legal Counsel
Mike Strug
Vice President
Recent News
Crowdfund Insider
2026-01-09
Company data provided by crunchbase