The Phoenix Group ยท 16 hours ago
IT Support Analyst
Washington, DC
Full-time
Hybrid
Mid Level
$70K/yr - $80K/yr
3+ years expThe Phoenix Group is an international organization seeking an IT Support Analyst to provide hands-on technical assistance. This role involves supporting a diverse user base, resolving technical issues, and ensuring high-quality IT services for both in-office and remote staff.
ConsultingHuman ResourcesRecruitingStaffing Agency
Responsibilities
Serve as a primary point of contact for day-to-day technical support issues, handling both first- and second-level requests
Respond to and resolve support inquiries through various channels, including ticketing systems, email, phone, and face-to-face interaction
Configure, troubleshoot, and maintain end-user equipment such as laptops, desktops, peripherals, and mobile devices
Provide support for collaboration and conferencing tools, including virtual meeting platforms and room-based technology
Log, manage, and close support requests in accordance with established service standards and SLAs
Maintain accurate records of IT assets, including onboarding, offboarding, and equipment lifecycle processes
Assist with system monitoring, compliance with internal technology policies, and escalation of potential security issues
Work closely with other technology team members and business stakeholders to improve service delivery and user experience
Attend the local office on a hybrid basis, with regular on-site presence required
Participate in limited business travel as needed
Qualification
Required
At least three years of experience in an IT support, service desk, or desktop support environment
Strong hands-on experience supporting Windows and macOS devices, as well as iOS and Android platforms
Familiarity with modern workplace and collaboration tools, including Microsoft 365 and comparable cloud-based services
Working knowledge of operating systems, directory services, and common enterprise applications
Experience using IT service management or ticketing platforms
Understanding of basic networking principles and troubleshooting techniques
Clear and professional written and verbal communication skills
Proven ability to manage confidential or sensitive information responsibly
Well-organized, detail-oriented, and comfortable working within defined processes
Ability to prioritize tasks and work independently while contributing to a broader team
Preferred
Experience with endpoint and device management solutions
Degree in Information Technology, Computer Science, or a related discipline
Industry-recognized technical certifications
Benefits
This role is bonus eligible
Company
The Phoenix Group
The Phoenix Group is a staffing and solutions firm for information technology and engineering field.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Alex Marvin
Founder, President & CEO
Company data provided by crunchbase