Blue Cross & Blue Shield of Mississippi ยท 3 days ago
Customer Support Specialist
Flowood, MS
Full-time
Onsite
Entry Level
3+ years expBlue Cross & Blue Shield of Mississippi is seeking a Customer Support Specialist to provide quality service to customers by addressing inquiries related to myBlue, pharmacy, enrollment, billing, benefits, and claims. The role focuses on ensuring first call resolution and tailoring information to meet individual healthcare needs.
Health InsuranceInsuranceNon Profit
Hiring Manager
Alice Walker, MBA, SHRM-CP
Responsibilities
Providing quality service to customers seeking direction, information or assistance
Conducting effective research on matters related to myBlue, pharmacy, enrollment, billing, benefits and claims inquiries
Ensuring first call resolution is achieved
Ensuring a connection is made with each customer interaction to assist the customer with their initial concern and provide information tailored to their individual healthcare needs
Qualification
Required
Must have a Bachelor's degree with at least a 3.0 GPA
Must have proficient computer skills and be able to successfully complete all levels of the call center training program
Excellent active listening skills in order to clearly understand members' issues
Must possess excellent communication skills to ensure a professional company image is projected at all times
Benefits
Comprehensive benefits package that is worth approximately one-third of the salary compensation
Our benefits program is among the best in the health care field
Company
Blue Cross & Blue Shield of Mississippi
Blue Cross & Blue Shield of Mississippi is a mutual insurance company that provides health insurance services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lindsey Tong Sisneros
Executive Assistant to the Chief Financial Officer
Marc A. Dunn
Director of Provider Partnerships
Company data provided by crunchbase