Confidential · 2 days ago
Director of Operations
New Hampshire, United States
Full-time
Onsite
Lead/Staff, Director/Executive
$100K/yr - $125K/yr
5+ years expConfidential company is seeking a Director of Operations who is an energetic self-starter with a passion for operational excellence. The role involves overseeing and managing operations across 20+ QSR restaurants, leading Multi-Unit Managers, and driving performance through strategic planning and execution.
Marketing & Advertising
Responsibilities
Support senior leadership in strategic and operational planning to ensure infrastructure and support services are in place
Lead, supervise, and develop Multi-Unit Managers within the assigned network
Translate business strategy into day-to-day execution of brand standards
Conduct routine gap analysis to identify opportunities and areas for improvement
Present business cases for operational enhancements and initiatives
Drive guest satisfaction and loyalty through operational improvements
Oversee recruiting, hiring, coaching, development, and performance assessment of operations leaders
Execute a structured, calendarized performance management process with actionable feedback
Partner with senior leadership on organizational strategy and long-term goals
Apply strong business acumen within each market to achieve organizational objectives
Advise senior leadership on strategic business development and corporate planning opportunities that impact operations
Direct and coordinate operational activities in alignment with company goals, objectives, and policies
Implement programs to achieve business plan targets for growth and profitability
Identify and execute growth opportunities within each market
Develop vision, strategy, and tactics to drive sales through local partnerships and trade-area initiatives
Share market best practices and implement improved processes to increase sales, ROI, and workflow efficiency
Qualification
Required
Minimum of five years of QSR experience
Bachelor's degree required
5–10 years of progressive operational and managerial experience
Strong financial acumen with P&L ownership and analytical decision-making skills
Proven ability to translate analysis into actionable plans
Experience with real estate, development, human resources, marketing, and training
Demonstrated ability to lead and influence large, multi-unit QSR environments (50+ units preferred)
Strong presentation, communication, and leadership skills
Self-starter with a results-driven mindset
Fluent in English
Proficient in Microsoft Office
Strong written and verbal communication skills
Facilitation and presentation expertise
Flexibility to work weekends and occasional evenings
3+ years of QSR or comparable experience required
Expertise in unit growth, profitability, and guest satisfaction
Strong talent management capabilities, including selection, development, retention, and promotion
Valid driver's license required
Daily travel required
Preferred
MBA or Master's degree preferred
Demonstrated ability to lead and influence large, multi-unit QSR environments (50+ units preferred)
Benefits
Competitive compensation package
Comprehensive medical, dental, and vision coverage
Accrued PTO
401(k)
Company
Confidential
This page is owned and operated by JAF HOLDINGS INC. All rights reserved 2025. jafholdingsinc.com
Silicon Valley, California US, US
51-200 employeesFunding
Current Stage
Growth StageLeadership Team
Roshan Syed
Global Talent Partner
Company data provided by crunchbase