Technology Lab ยท 13 hours ago
Information Technology Field Technician
Naples, FL
Full-time
Hybrid
Entry Level
1+ years expTechnology Lab is seeking a Tier 1 Field Technician to provide onsite and remote technical support. The role involves installing, configuring, troubleshooting, and maintaining various hardware and software systems while collaborating with higher-tier technicians to resolve complex issues.
Information TechnologyIT ManagementSecurity
Hiring Manager
Amy Hauser
Responsibilities
Provide onsite and remote technical support to clients
Install and configure various hardware and software systems, including network hardware, access points, projectors, doc cams, and charging carts
Diagnose minor A/V issues such as HDMI, projectors, doc cams
Handle help desk tickets and escalate issues to higher tier techs as needed
Provide excellent customer service and technical support
Ensure proper documentation and communication of all client interactions and resolutions
Work closely with other techs to resolve complex technical issues
Qualification
Required
Candidates must reside within the Naples or Fort Myers, FL area
High school diploma or equivalent
1-2 years of experience in a technical support role
Technical knowledge of Google Workspace, Microsoft 365, Macs, PCs, and Chromebooks
Ability to identify network hardware, including switches, racks, firewalls, patch panels, and fiber
Ability to lift up to 50 pounds and stand on feet for long periods of time
A valid driver's license
Excellent communication and customer service skills
Professional appearance and demeanor
Availability to work onsite at clients 70% of the time and remotely 30% of the time
Ability to work occasional evenings and weekends as needed
Willingness to participate in an on-call rotation
Preferred
CompTIA A+ certification is preferred
Benefits
Company car
Cell phone for work use
Company
Technology Lab
Technology Lab provides security, technology strategy, and managed IT services for businesses and schools.
11-50 employees
H1B Sponsorship
Technology Lab has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (2)
Funding
Current Stage
Early StageLeadership Team
James Pope
Chief Revenue Officer
Recent News
Nashville Business Journal
2024-01-05
Company data provided by crunchbase