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Porter's Industrial · 1 day ago

Route Service Representative

Bossier City, LA

Full-time

Onsite

New Grad, Entry Level

$44K/yr - $85K/yr

Porter's Industrial is a third-generation, locally owned company focused on customer satisfaction and quality service. They are seeking a motivated Route Service Representative to deliver and service customers with uniforms, mats, and facility service products, ensuring complete customer satisfaction while managing sales goals and building rapport with clients.

Real EstateService Industry

Responsibilities

Deliver clean uniforms, mats, and facility service products, return soiled products to the plant on time, and manage customer needs weekly

Manage the customer’s uniform program to ensure quality garments, avoid unnecessary ordering, and ensure customer satisfaction with their appearance and safety

Communicate all problem situations to the customer with a plan on how to eliminate the problem

Develop a good relationship with each customer by providing for their needs and following through on requests and suggestions

Be responsible for selling/adding to the route and meeting sales goals

Sell additional rental services and direct sell products to existing customers based on their needs and Porter’s assigned goals

Look for and report selling opportunities to both management, the Direct Sales Dept., and the New Account Sales Dept

Ensure customer retention by always maintaining service agreement terms

Be responsible for Daily Cash, Company Inventory, Delivery Vehicle, and Equipment

Qualification

Customer ServiceSalesDelivery ManagementCommunicationProblem SolvingInterpersonal SkillsOSHA TrainingPhysical StaminaJudgment

Required

Motivated, hard-worker to deliver and service customers with uniforms, mats, facility service products, and services to ensure complete customer satisfaction

Ability to commute to Bossier City, LA

Be able to climb in and out of a delivery truck while carrying product

Climb stairs carrying product up to 75 lbs

Withstand extreme temperatures in the Summer and Winter

Effectively express oneself in individual and group situations

Clearly express and understand ideas in writing and in good form

Receive and use information from oral communication

Maintain personal appearance and company vehicles professionally

Initiate new ideas to get the job done by going beyond the normal performance expectations of the position

Handle all situations (i.e., time pressure, deadlines, task difficulty)

Meet people easily and be liked; get along well with people and earn their trust; build rapport through listening and oral communication skills

Understand and implement all Company policies and procedures that affect job responsibility

Develop alternative courses of action and make decisions that are based on logical assumptions and facts. Decisions must be made in the best interests of the customer and the company

Complete OSHA Training/Onboarding paperwork

Complete Plant Training/Product Information

Complete Company/Route Orientation/Ride-a-Long Training