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SixMap, Inc. · 1 week ago

Senior Customer Success Manager

Washington, DC

Full-time

Hybrid

Senior Level

$155K/yr - $175K/yr

5+ years exp

SixMap, Inc. is seeking a technically proficient Senior Customer Success Manager with hands-on cybersecurity experience to own post-sale relationships for enterprise customers. In this role, you'll act as a trusted advisor, ensuring customers fully adopt and derive maximum value from SixMap's preemptive exposure management platform while driving retention and account expansion.

Cyber SecurityInformation TechnologyNetwork SecuritySoftware

Responsibilities

Serve as the primary point of contact for a portfolio of enterprise accounts

Build deep relationships by understanding their attack surface challenges, organizational structure, threat landscape, and security maturity

Conduct regular Executive Business Reviews (EBRs), track key success metrics (e.g., adoption rates, risk reduction), and develop tailored success plans

Drawing on your cybersecurity background, you'll provide technical guidance during implementation, configuration, and optimization phases

You'll help customers interpret security data, refine detection rules, investigate alerts, and integrate our platform into their existing security operations workflows

Guide customers through seamless onboarding with minimal setup, demonstrating how SixMap delivers immediate value—just by providing a company name

Provide expert guidance on interpreting exposure data, prioritizing risks using threat intelligence correlations, integrating insights into existing workflows (e.g., vulnerability management, compliance reporting), and leveraging features like continuous monitoring and IPv6 visibility

You'll monitor customer health indicators, usage patterns, and security telemetry to identify risks to adoption or renewal

When issues arise, you'll leverage your technical knowledge to troubleshoot problems, coordinate with engineering teams, and drive resolution

You'll gather customer feedback on product capabilities, identify feature gaps, and advocate for customer needs with product and engineering teams

Your cybersecurity expertise will help prioritize enhancements that deliver real security value

You'll be driving towards 100% retention, identifying opportunities for expansion within accounts by understanding evolving threat landscapes, compliance requirements, and security program maturity

You'll collaborate with sales teams to drive upsell and cross-sell opportunities

Qualification

Cybersecurity experienceSecurity frameworks knowledgeTechnical proficiency with SIEMCustomer success experienceTechnical support experienceCommunication skillsLog analysisThreat huntingRelevant certifications

Required

5+ years in customer success, account management, or technical support roles

3+ years of hands-on cybersecurity experience (SOC, security engineering, incident response, or similar)

Strong understanding of security frameworks (NIST, MITRE ATT&CK, Zero Trust) and concepts like external attack surface management (EASM), continuous threat exposure management (CTEM), and risk prioritization

Familiarity with Internet-facing assets, vulnerability assessment, threat intelligence integration, IPv6 security challenges, or related tools

Proven ability to translate complex technical data into business value for both technical (SecOps) and executive audiences

Track record of achieving high retention rates and driving account growth/expansion

Technical proficiency with SIEM, EDR, firewalls, IDS/IPS, or cloud security tools

Experience with log analysis, threat hunting, or security investigation workflows

Excellent communication and presentation skills with ability to translate technical concepts for various audiences

Proven track record of driving customer retention and expansion

Preferred

Experience in exposure management, asset discovery, or related cybersecurity domains

Relevant certifications (e.g., CISSP, CISM, CompTIA Security+)

Benefits

Competitive compensation packages; including equity

Employer paid medical, dental, vision, disability & life insurance

401(k) plans with match

Flexible Spending Accounts (health & dependents)

Unlimited PTO

Remote Working Options

Company

SixMap, Inc.

SixMap provides the most complete and accurate external view of your organization, showing you who you are, what you own, and what you’re responsible for protecting.

Founded in 2020

Columbia, Maryland, USA

11-50 employees