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Heidelberger Druckmaschinen AG · 2 days ago

Field Service Technician - Mechatronic - Postpress

White Plains, NY

Full-time

Hybrid

Mid, Senior Level

$72K/yr - $72K/yr

5+ years exp

Heidelberg USA is a reliable and highly innovative partner to the printing industry. They are seeking a Field Service Technician to provide on-site setup, installation, and repair of Heidelberg Commercial Bindery equipment. The role involves troubleshooting, maintenance, and customer training on various Postpress products, requiring extensive travel to customer locations.

Information ServicesInformation TechnologyPrinting

Responsibilities

Perform mechanical/electrical troubleshooting of Heidelberg Postpress bindery equipment

Conduct maintenance & training on Heidelberg Postpress commercial bindery equipment

Work with assigned qualified riggers to install and/or move new or used equipment

Return all parts noted as unused, out of box failures, wrong part sent, etc

Complete all paperwork in a timely manner (expenses, time sheets, online training, car maintenance, etc.)

Keep dispatch team informed on the amount time you expect will be required to complete a particular job, update when or if situation changes

Keep customer updated your eta and status of repairs

Equipment installations which includes working with riggers, un-packing the equipment, accessories, control cabinets, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the equipment to ensure the equipment is performing to factory standards

Provide initial and on-going formal customer operator and equipment maintenance training. This includes delivering training to customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to Heidelberg US (HUS) regarding the need for additional training

Provide periodic on-site trouble-shooting and repairs on equipment that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or Global Support Center (GSC) customer support team

Provide detailed technical feedback via Mobile Service App (MService) during and after each customer visit following Heidelberg US guidelines

Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs

Qualification

Electrical troubleshootingMechanical troubleshootingCustomer trainingHigh voltage wiringMechanical aptitudeCustomer managementPC skillsField service experience

Required

Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology

Minimum two years in field engineering positions servicing complex electro-mechanical devices and high demand customer locations

Demonstrated customer management skills, strong commitment to customer satisfaction

Demonstrate ability to independently manage a large service territory (includes effective management of assets i.e. parts, tools, company information)

Demonstrated ability to troubleshoot electrical and mechanical problems to the component level

Demonstrated ability to provide telephone technical support and to effectively communicate (telephone and email) with Global Solutions Center Helpdesk (Hardware and Applications)

Knowledge of high and low voltage wiring, capability of identifying and qualifying single phase as well as three phase power requirements

Ability to demonstrate strong mechanical aptitude including using critical alignment tools holding tolerances of .001"

Frequently lifting objects up to 70lb

Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components

Ability to work with minimal supervision

Customer and People relationship skills

PC skills

Able to travel overnight