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Mile High Psychiatry · 1 day ago

Information Technology Support Specialist

Aurora, CO

Full-time

Onsite

Entry Level

1+ years exp

Mile High Psychiatry is seeking an IT Support Specialist to provide technical support to clinical and administrative staff. This role involves maintaining IT infrastructure, managing helpdesk tickets, and coordinating with vendors to ensure efficient operations.

Mental Health Care

Hiring Manager

Steven Oesterreich

Responsibilities

Provide remote and on-site technical support to staff, troubleshooting hardware, software, and network issues

Manage IT helpdesk tickets, prioritizing and resolving requests in a timely manner

Coordinate with third-party vendors and support teams to resolve complex technical issues

Maintain and troubleshoot company software systems (AthenaHealth EHR, Google Workspace Suite, RingCentral phone and communications, Phreesia digital patient check in, Nabla Transcription, Webroot, Nord VPN and more)

Perform diagnostics to assess functionality and efficiency of systems

Create and maintain user accounts, permissions, and access controls

Install, configure, and update company software and hardware

Document support activities, solutions, and system changes

Implement and monitor security measures and compliance requirements

Manage company equipment inventory and conduct quarterly audits (Currently setup through SnipeIT)

Procure and deploy hardware for new hires and equipment replacements

Maintain and develop standard operating procedures and troubleshooting guides

Set up workstations for on-site and remote staff

Assist with employee onboarding (hardware setup, software tools) and offboarding (equipment retrieval, access removal)

Setup and maintain network equipment and firewalls (Use combination of Comcast Business and Merakai)

Configure and troubleshoot multi-factor authentication (MFA) for security compliance

Utilize remote desktop tools for efficient troubleshooting and support

Schedule system upgrades and maintenance with minimal disruption to operations

Anticipate and budget for equipment replacement and upgrade needs

Maintain records of repairs, maintenance schedules, and IT asset inventory

Implement and monitor backup and disaster recovery procedures

Manage IT asset lifecycle from procurement through disposal

Provide quarterly IT metrics and reports to leadership

Assist patients with technical issues escalated from Patient Access Coordinators

Troubleshoot patient portal access, scheduling system issues, and communication platform problems

Maintain professional, compassionate communication when resolving patient technical concerns

Qualification

IT support experienceWindows operating systemMac operating systemCompTIA A+ certificationCompTIA Network+ certificationCompTIA Security+ certificationHealthcare IT systemsHIPAA compliance knowledgeActive DirectoryCustomer service orientationProblem-solving skillsCommunication skillsOrganizational skills