Kelly · 1 day ago
Technical Support Rep
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hr
0+ years expKelly is seeking a customer-focused and technically skilled Technical Support Representative to provide first-level support for their tax and accounting software products. The role involves engaging directly with customers, troubleshooting issues, and documenting interactions in the support desk ticketing system.
OutsourcingProfessional Services
Responsibilities
Deliver first-level technical support for all system/software applications related to inbound customer interactions
Efficiently use trouble ticketing systems, ensuring accurate documentation and minimal open ticket backlog
Escalate complex issues immediately when necessary
Participate in quality control testing of modified or new product lines when assigned
Assist team members within and outside the department with customer-related issues as needed
Maintain a high level of customer service and professionalism in all communications
Perform other duties as assigned
Qualification
Required
At least six months' experience in a Help Desk, Call Center, Support Desk, or Customer Support environment
Minimum six months' experience communicating with customers by phone
Strong computer literacy, particularly with PCs; SQL experience is a plus
Excellent oral and written communication skills
Positive attitude, professional appearance, and a commitment to quality customer service
Highly motivated, adaptable, and a collaborative team player
Ability to work flexible or extended hours to meet business needs
Ability to consistently achieve a score of 96% or above on monitored customer call evaluations
Preferred
Experience working with ticketing systems preferred
Benefits
Medical
Dental
Vision
Telemedicine
Term life
Whole life
Accident insurance
Critical illness
A legal plan
Short-term disability
Retirement savings plan
Service bonus
Holiday pay plans (earn up to eight paid holidays per benefit year)
Transit spending account
Paid sick leave under the applicable state or local plan
Company
Kelly
We’ve been helping organizations find the people they need longer than any other company in the world.
10001+ employees
H1B Sponsorship
Kelly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (76)
2023 (59)
2022 (74)
2021 (81)
2020 (65)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Chris Layden
Chief Executive Officer
N
Nicholas Zuhlke
Vice President, Controller, and Chief Accounting Officer
Recent News
Kelly Services, Inc.
2025-11-08
2025-11-08
Company data provided by crunchbase