Macy's · 12 hours ago
Analyst, CRM
NYC Metro Area
Full-time
Onsite
New Grad, Entry LevelMacy's is a storied retail company that has been part of America's cultural landscape for over 160 years. The CRM Performance Specialist will lead financial planning and analysis efforts for Macy's CRM communications, collaborating with various departments to optimize digital strategies and drive business results.
Consumer GoodsFashionRetail
Hiring Manager
Erica Neumark
Responsibilities
Lead the execution of financial plans for outbound communications, focusing on key performance indicators like conversion rates, units-per-transaction, and funnel metrics
Analyze financial performance, identify trends and variances, and provide actionable insights to senior management
Conduct monthly forecasting, ensuring timely updates of financial projections based on current business trends and performance metrics to drive business results and enhance profitability
Generate and analyze financial reports on conversion, units-per-transaction, and other key golden equation metrics
Utilize advanced financial planning tools and software to support data-driven decision-making
Present financial analysis and insights to senior management and cross-functional teams
Work closely with Merchandising, Marketing, Product Management & Product Analytics, and Finance teams to align financial plans with promotional events, tactics investments, and other key initiatives
Communicate financial performance and insights effectively to stakeholders across the organization
Identify opportunities to streamline and enhance financial planning and analysis processes
Implement best practices and new technologies to improve efficiency, accuracy, and financial performance
Develop and maintain standard operating procedures (SOPs) for financial planning operations
Qualification
Required
Bachelor's Degree from a 4-year college or university
Prior experience in reporting and analytics
Strong understanding of financial planning and analysis principles with expertise in forecasting and budgeting
Proficiency in analyzing financial performance, identifying trends, and generating actionable insights
Experience working with cross-functional teams to align financial plans with business strategies
Strong skills in presenting financial analysis and insights clearly to senior management and stakeholders
Expertise in using advanced financial planning and data analysis tools and software
Aptitude for identifying and implementing opportunities to streamline financial planning and analysis processes
Meticulous attention to detail in financial analysis, ensuring accuracy in projections and reports
Ability to leverage financial insights to optimize digital strategies and enhance site performance
Strong problem-solving skills to address financial performance issues and improve profitability
Preferred
Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply
Prior experience in investment banking or consulting required
Benefits
An inclusive, challenging, and refreshingly fun work environment
Competitive pay and benefits rooted in principles of equity
Performance incentives and annual merit review
Merchandise discounts
Health and Wellness Benefits across medical, dental, vision, and additional insurance
Retirement Savings Plan with 401k match opportunity
Employee Assistance Program (mental health counseling and legal/financial advice)
Resources for continuous learning, career growth, and leadership development
8 paid holidays
Paid Time Off (first year prorated depending on start date)
Tuition reimbursement program
Guild education benefit funds 100% of tuition, books, and fees in designated programs
Colleague Resource Groups (CRGs) and give-back/volunteer opportunities
Empowerment and autonomy to perform impactful work with tangible results
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
Founded in 1858
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP of media network
Recent News
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2025-12-19
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