Hitachi Global Air Power · 1 day ago
Service Coordinator
West Valley City, UT
Full-time
Onsite
Mid Level
3+ years expHitachi Global Air Power is seeking a Service Coordinator who will be responsible for managing incoming service requests from users and technicians. The role involves processing service jobs, scheduling technicians, and ensuring timely invoicing to enhance customer satisfaction.
Mechanical Or Industrial Engineering
Hiring Manager
Lakesha Williams
Responsibilities
Responsible for answering incoming calls to the service department
Handle internal and external customer inquiries as they pertain to specific work orders, jobs, projects
Prepare service quotes based on internal and external customer needs
Scheduling Service Technicians for service jobs and projects with a goal to achieve 85% billable rate or higher
Scheduling service visits to ensure we meet our PM Agreement commitments
Coordination of the calls with the customers verbally and through email on a continuous basis to ensure we are meeting the customer’s expectations, and they remain informed as projects and service jobs progress
Responsible for closing field service and shop jobs / projects:
Capturing ALL required information (service labor hours, parts consumed, costing) for each service / shop job
Reconciling work orders against actual costs
Submitting completed work orders to accounting for processing of invoices
Assist scheduling field and shop technicians to specific jobs or projects
Input work order data into ERP system
Track assigned projects – ensure completed timecards, work orders are submitted from technicians in a timely manner
Work with Parts Coordinators to determine costing and availability of outsourced parts in order to quote and schedule work
All other duties as required to support superior customer satisfaction
This is a dynamic position as responsibilities may be added or removed as necessary
Communication with all departments within the HAC will occur on a regular basis. The depts include Parts, sales and will be expected to assist in covering for other team members when the need arises
Qualification
Required
High School Diploma or equivalent (Related industry experience may be considered in lieu of education requirements)
Minimum of 3 years' experience with administration functions
Proficiency in Microsoft products
Process driven – assertive
Self-starting
Analytical thinking
Demonstrated ability to solve problems with customer satisfaction as a focus
Excellent communication skills both verbal and written
Ability to multitask – manage multiple projects
Goal-oriented
Customer-focused
Drive to succeed
Team player
Preferred
Associate degree a plus
Field Service Experience on Sullair products a plus
Familiar with SAP ERP & Salesforce CRM a plus
Company
Hitachi Global Air Power
We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer.
1001-5000 employees
H1B Sponsorship
Hitachi Global Air Power has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (7)
2023 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase