BI WORLDWIDE ยท 16 hours ago
Customer Technology Specialist
Edina, MN
Full-time
Hybrid
New Grad, Entry Level
$25/hr - $27/hrBI WORLDWIDE is committed to creating belongingness and prioritizing D&I. They are seeking a Customer Technology Specialist to support day-to-day operations by solving technical challenges and driving efficiencies in a hybrid work environment.
AdvertisingInformation TechnologyMarketing
Hiring Manager
Deanndra Eggers
Responsibilities
Complete the ongoing operational tasks for projects, including but not limited to: project processing, report generation, data verification and distribution, web testing, web site content updates, data-related activities such as data file loads and data troubleshooting
Ensure the timely receipt and processing of all customer data and downstream application updates
Evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy
Setup and verify website promotions, content and communications
Complete and maintain documentation of system procedures
Provide updates and escalation support for Customer Contact Center regarding program rules and application functionality
Communicate with the Customer Technology Manager/Application Director and technical team on program status, issues, and changes
Monitor and respond to client inquiries and escalations related to projects
Troubleshoot production data or site functionality issues
Use SQL to run ad-hoc reporting requests and research client questions and processing issues
Setup and monitor large, outgoing email blasts
Qualification
Required
Understanding of data, data formatting
Comfortable using Excel and working with large data files
Analytical and problem-solving skills
Process oriented, with strong attention to detail
Excellent customer service and problem-solving skills
Strong communication skills
Ability to multi-task and adapt to changing priorities and assignments
BA/BS or 2-year technical degree preferred, or equivalent experience
Company
BI WORLDWIDE
BI WORLDWIDE is a global engagement agency that uses the principles of behavioral economics to produce measurable results.
Founded in 1950
1001-5000 employees
H1B Sponsorship
BI WORLDWIDE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (3)
2023 (2)
2022 (3)
2021 (4)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Siddharth Reddy
Managing Director & CEO (India)
D
Deepika Kaparthy
Director & CFO
Recent News
EIN Presswire
2025-08-29
Company data provided by crunchbase