Gold Standard Automotive Network Inc. · 17 hours ago
Technical Support and Data Specialist
Draper, UT
Full-time
Onsite
Entry Level
$40K/yr - $40K/yr
1+ years expGold Standard Automotive Network specializes in Vehicle Service Contracts, providing comprehensive protection plans for vehicle owners. They are seeking a Technical Support & Data Specialist to provide Tier 1 technical support and maintain data integrity for their internal teams and external partners. The role involves managing dealer and agent information, supporting technology tasks, and ensuring accurate data handling across systems.
AutomotiveCustomer ServiceElectric Vehicle
Responsibilities
Provide Tier 1 technical and operational support to internal staff and external partners
Accurately enter, update, and maintain dealer and agent data in PCRS and other systems
Transfer incoming requests and data submissions (via email or CRM) into the database promptly and accurately
Regularly review and verify database records, updating or correcting as necessary to ensure data integrity
Identify and resolve data inconsistencies through systematic reviews and audits
Support cross-departmental data entry and technical needs to promote smooth business operations
Utilize CRM and project management tools to track and prioritize tickets and tasks
Assist in QA and testing initiatives for new features, system updates, or internal tools
May work other duties as assigned
Qualification
Required
Provide Tier 1 technical and operational support to internal staff and external partners
Accurately enter, update, and maintain dealer and agent data in PCRS and other systems
Transfer incoming requests and data submissions (via email or CRM) into the database promptly and accurately
Regularly review and verify database records, updating or correcting as necessary to ensure data integrity
Identify and resolve data inconsistencies through systematic reviews and audits
Support cross-departmental data entry and technical needs to promote smooth business operations
Utilize CRM and project management tools to track and prioritize tickets and tasks
Assist in QA and testing initiatives for new features, system updates, or internal tools
Strong interpersonal and communication skills—clear, courteous, and professional across phone, email, and chat
Exceptional accuracy and attention to detail in data handling and documentation
Proven ability to prioritize multiple tasks and meet deadlines
Proficiency in Microsoft Excel, Word, and Google Workspace (Docs, Sheets, Drive)
Experience: 1–2 years in a technical support, help desk, or data entry role
Experience with support desk software such as HubSpot, Salesforce or Zendesk
High school diploma or equivalent preferred
Preferred
Familiarity with PCRS or automotive-related systems preferred but not required
Education: High school diploma or equivalent preferred
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance
Company
Gold Standard Automotive Network Inc.
Gold Standard Automotive Network (GSAN) is an innovative provider of vehicle service contracts based in Utah.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Hayes Thomas
Chief Financial Officer
Ryan Timpson
President & COO
Recent News
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