New England Village, Inc. · 18 hours ago
Chief Operating Officer
Pembroke, MA
Full-time
Onsite
Director/Executive
10+ years expNew England Village, Inc. is seeking a Chief Operating Officer (COO) to provide mission-driven leadership and oversight for the organization’s service delivery system. The COO will be responsible for ensuring operational excellence, compliance, and strategic alignment across various service lines while fostering a culture of accountability and continuous improvement.
CommunitiesLifestyleNon Profit
Responsibilities
Collaborate with the CEO and Executive leadership to develop and execute NEV’s strategic plan
Translate mission and strategic objectives into actionable operational plans
Identify opportunities for program expansion, partnerships, and service innovation
Lead cross-functional initiatives that enhance service integration and organizational impact
Participate in long-range planning and strategic business development
Provide oversight of Clinical and Behavioral Services to ensure compliance and quality standards are met
Provide system-wide oversight of all service lines to ensure quality, compliance, and sustainability
Ensure adherence to all federal, state, and local regulations (e.g., DDS, DPH, CARF)
Lead a robust Continuous Quality Improvement (CQI) framework across all service lines, including incident and risk management, regulatory compliance systems, and contractual obligations
Utilize data governance and performance analytics to drive informed decisions and foster accountability
Coordinate annual policy and procedure reviews across departments
Identify and evaluate opportunities for program expansion, partnerships, and service innovation
Partner with the CFO to develop and monitor program budgets and financial performance
Oversee state and private contract management, amendments, and negotiations with all funding sources
Implement cost-control measures and revenue-enhancing strategies to ensure fiscal sustainability
Ensure accurate and timely billing and documentation practices within program operations; implement cost-control and revenue-enhancing strategies
Champion technology adoption and data analytics to improve efficiency and service quality
Advance workflow and staffing models that enhance compliance and operational performance
Foster a culture of innovation to address emerging needs and improve accessibility
Mentor program directors and senior leaders to build a high-performing leadership team
Promote an inclusive, positive workplace culture focused on accountability and growth
Lead initiatives to strengthen recruitment, retention, training, and succession planning
Represent NEV in external engagements with stakeholders, funders, and community partners
Participate in Board meetings and provide strategic updates on operations and performance
Support advocacy efforts aligned with NEV’s mission and the needs of individuals served
Cultivate relationships that advance strategic goals and service quality
Establish and monitor key performance indicators across programs
Deliver timely, accurate reports on operational progress, challenges, and outcomes
Use data to inform strategic decisions and ensure alignment with best practices and standards of care
Qualification
Required
Master's degree in Human Services, Public Administration, Healthcare Management, or related field preferred; however, candidates with substantial executive-level or extensive senior leadership experience—demonstrating success in strategic planning, operational oversight, compliance, and organizational performance within human services or nonprofit settings—will be strongly considered in lieu of a degree
Minimum of 10 years of progressive executive leadership experience in nonprofit or human services management, with demonstrated success in strategic planning, operational oversight, compliance, and financial performance. Candidates with at least 5 years of executive-level experience are strongly preferred
Proven experience interfacing with DDS including Area Office contracting, amendments, negotiation of additional supports, and alignment to regulated rate structures/activity codes
MassHealth operations/compliance experience (e.g., Day Habilitation or related services), payer/government partner engagement, audits, and reporting
CARF accreditation leadership (survey readiness, standards implementation, and corrective action management)
Experience overseeing clinical supports (Clinical, behavioral health) within human services or healthcare settings
Proven ability to lead cross-functional teams and integrate operational and clinical systems
Proven success in strategic planning, operational oversight, and regulatory compliance
Experience with services for individuals with intellectual and developmental disabilities strongly preferred
Executive-level leadership, team building, and mentoring; proven ability to lead cross-functional operations and deliver measurable results
Advanced contract management and negotiation skills with state agencies; ability to translate contract terms into sustainable budgets, staffing patterns, and documentation
Strong financial acumen: budget development/management, cost control, and revenue optimization linked to contract requirements
Quality, risk & compliance expertise: CQI, incident/risk processes, data governance, and performance analytics
Proficiency with Microsoft 365 and relevant electronic platforms; ability to drive technology adoption for operational efficiency
Proficiency with the implementation of Electronic Health Records (EHS)
Exceptional communication and stakeholder engagement skills
Excellent strategic thinking and analytical skills
Commitment to ethical leadership and continuous improvement
Benefits
403b with company match
Health, Vision, Dental with generous contribution toward medical insurance premiums
Flexible Savings Account and HRA
Employer Paid Life, AD&D, and LTD
Tuition Remission Program and Tuition Reimbursement program
Free on-site gym with pool, free wellness classes (yoga, Zumba, and more!)
Generous Paid Time Off for work-life balance
Company
New England Village, Inc.
New England Village (NEV) is a non-profit organization whose mission is to empower adults with intellectual and developmental disabilities realize their potential and pursue their dreams through innovative programs and community living.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stephanie Costa
Chief Executive Officer
Christine Chagnon
Chief Operating Officer
Company data provided by crunchbase