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Cox Automotive Inc. · 2 days ago

Vehicle Operations Support Specialist II (Union)

Carleton, MI

Full-time

Onsite

Mid Level

3+ years exp

Cox Automotive Inc. is seeking a Vehicle Operations Support Specialist II to collaborate in preparing vehicles for sale and ensure proper organization and scanning. The role involves managing account relationships, processing paperwork, and assisting in sale day activities while maintaining effective communication with various teams.

AutomotiveDigital MarketingE-CommerceMarketing

Comp. & Benefits

No H1B

Responsibilities

Collaborate to prepare vehicles for sale and to ensure appropriate scanning and organization

"Walk" vehicles with account representatives and make recommendations for reconditioning to increase vehicle value

Review and update condition reports, then approve and audit the vehicle repair reports

Manage account relationships, maintain effective communications and ensuring customer requirements are met

Perform basic data entry into the AS 400 computer system as needed

Maintain constant communication with commercial accounts department, customer support team, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of lot operations activities

Respond to customer requests for assistance and ensure timely resolution

Process all lot operations department paperwork. Forward all invoices and items to be posted to the appropriate areas in a timely manner

Assist in the coordination of sale day line-up and execution of sale day activities (i.e., drive, assist customers in locating vehicles, etc.)

Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence

Perform other duties as assigned by management

Qualification

Vehicle reconditioningCustomer serviceEffective communicationGeneral auto body knowledgeComputer skillsDrive vehiclesOrganization skills

Required

High School Diploma/GED and 3 years' experience in a related field

OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience

OR 5 years' experience in a related field

Must be able to work in outside weather conditions

Safe drivers needed; valid driver's license required

Ability to drive vehicles with standard and automatic transmission

Effective communication and organization skills required

Commitment to providing excellent customer service essential