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Wells Fargo · 2 days ago

Branch Product Support Representative

Phoenix, AZ

Full-time

Onsite

Entry Level

2+ years exp

Wells Fargo is seeking a Branch Product Support Representative in Banker Connection as part of Consumer Banking and Lending. The role involves providing expertise and resources to branch employees, ensuring exceptional internal customer experiences, and maintaining positive business relationships with internal partners.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Provide expertise and resources that allow branch employees to make recommendations on products and services that best accommodate the customer

Provide an exceptional internal customer experience while taking in-bound calls, providing procedural support and resources to branch employees

Establish, develop, and maintain positive business relationships with internal partners

Collaborate and consult with peers and managers to resolve issues and achieve goals

Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Qualification

Customer Service ExperienceProblem-Solving SkillsPC SkillsCommunication SkillsAttention to DetailAdaptability

Required

2+ years of Branch or Customer Service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education