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Smartcat · 1 day ago

Technical Writer, AI-First Documentation Systems

United States

Full-time

Remote

Senior Level

5+ years exp

Smartcat is building the future of work by integrating human expertise with AI to enhance productivity for leading enterprises. The Technical Writer will develop an AI-first documentation strategy, ensuring product knowledge is captured and maintained efficiently while collaborating with product teams to enhance documentation quality.

Information TechnologySoftware

Growth Opportunities

Responsibilities

Design and own an AI-first documentation strategy for the product organization

Define how AI is used to generate, update, and maintain product documentation across its lifecycle

Build and maintain documentation systems where: Product inputs come from PMs, Engineers, and Designers AI produces first drafts, summaries, and updates Humans review, refine, and approve where needed

Partner with Product Managers to structure inputs so AI can reliably generate high-quality documentation

Define prompts, templates, taxonomies, and information architecture that enable consistent AI output

Establish clear quality bars and review workflows for AI-generated content

Act as the editor, curator, and system owner, not the primary author

Oversee documentation across: Product strategy narratives and overviews Platform and system documentation Feature and capability documentation API and developer documentation in collaboration with Engineering Product Operations playbooks and internal processes

Continuously improve documentation quality by refining prompts, structures, and workflows

Ensure documentation stays current as the product evolves by leveraging automation, not manual rewrites

Qualification

AI tools experienceDocumentation systems designTechnical WritingProduct development understandingAPI documentation experienceEditorial judgmentSystems thinkingCollaboration with teams