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Northwell Health · 1 day ago

Strategic Account Manager - Health Insurance

New York, NY

Full-time

Onsite

Mid, Senior Level

$85K/yr - $147K/yr

3+ years exp

Northwell Health is a leading healthcare provider, and they are seeking a Strategic Account Manager to drive sales and develop client relationships within the health insurance sector. The role involves strategic planning, lead generation, and maintaining professional relationships with clients to enhance the adoption of health services.

ConsultingHealth CareHealth DiagnosticsMedicalPublishing

Responsibilities

Promotes awareness and use of products and services to prospective organizations including self-insured and full-insured employers throughout the New York metropolitan area

Work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors

Regularly exercises independent judgment when selecting methods, techniques for obtaining results, and making recommendations to clients

Plans, organizes and carries-out presentations and group events for executives, benefit plan managers, brokers and general agents

Identifies areas for possible improvements and addresses problems within scope of responsibility

Establishes, builds and maintains positive, professional relationships and interaction at all decision levels

Maintains a highly credible and professional profile within the industry to promote excellent customer and broker experience

Maintaining relationship with clients through:

Identifying customer’s needs

Working with Northwell Health resources to craft a solution proposal

Continuing use of Northwell Direct products and services through knowledgeable use of comparisons and contrasts with other providers

Providing after-sales service

Coordinates sales related efforts between client human resource departments and the various Northwell Health departments

Acts as a resource to implement and organize Northwell Direct projects and opportunities

Manages communication and training needs for new group onboarding process with client

Work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments

Work is evaluated upon completion to ensure that results and objectives have been met

Communicates issues, concerns and problems in a solution oriented manner

Maintains related records

Qualification

Sales experienceAccount managementMicrosoft presentation skillsMarketing knowledgePayer experienceCustomer serviceWellness services experienceCommunication skillsProject management

Required

Bachelor's Degree or equivalent, required

Knowledge of Marketing and Sales concepts, required

Minimum of 3-5 years progressively related sales experience including experience with products, services, operations, customer service, marketing and sales techniques

Solid Microsoft based experience with presentation applications, required

Strong verbal and written communication skills, required

Preferred

Payer, occupational health or wellness services experience preferred

Combined Sales & Account management experience preferred

Experience working with third party administrators

Experience serving as the point person across all departments and cross functions internally and externally to ensure timely issue resolution and client satisfaction including labor and union leadership

Experience maintaining all contractual and performance guarantee obligations as well as process improvements where needed

Experience servicing delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)

Previous large Client Management/Account Management experience with labor and/or Union clients, Health plan carrier or large health care system preferred

Experience understanding employee benefit plan needs, developing account strategies, and coordinating cross-functional teams to deliver impactful solutions

Experience in a fast paced environment with changing priorities

Company

Northwell Health

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Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.

Founded in 1997

Manhasset, New York, USA

10001+ employees