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Liberty Federal Credit Union · 1 month ago

Call Center Banking Representative

MAIN OFFICE, Evansville, IN, US

Full-time

Onsite

New Grad, Entry Level

Liberty Federal Credit Union is a full-service credit union seeking a Full-Time Call Center Banking Representative to join their team. The role involves providing exceptional phone service to members, assisting with account information, processing transactions, and supporting various banking services.

BankingCreditFinancial Services

Responsibilities

Provide exceptional phone service to members

Provide account information such as balances, check clearings, deposit postings, return checks, availability of funds, and statement information

Ask “out-of-wallet” questions for verification purposes

Complete extensive verification of each member to avoid fraud and identity theft

Process withdrawals, loan payments, transfers, and check orders

Place stop payments on checks, cashier’s checks, ACH debits and payments, and process the applicable paperwork

Assist with ITM (Interactive Teller Machine) services when needed

Strive to meet cross-selling and departmental goals

Assist members with questions concerning ATM, debit and credit cards

Provide membership information

Explain procedures to initiate direct deposits and ensure proper forms are mailed to members

Assist members with various payroll questions, requests for new payroll cards, or problems with payroll postings

Provide information on new and ongoing promotions

Assist with online banking duties

Assist members with various Digital Banking services

Qualification

Member service skillsProblem-solving skillsMulti-tasking skillsFinancial institution experienceProfessionalismCall center experienceConfidentiality

Required

Excellent member service skills

Professionalism

Confidentiality

Multi-tasking skills

Problem-solving skills

Availability to work Saturdays on a rotating basis

Preferred

Previous financial institution experience

Previous call center experience

Benefits

Bonus and incentive opportunities

Paid Holidays

Paid Time Off (Vacation, Sick and Personal Days)

Medical, Dental and Vision Insurance

401(k) retirement program with matching funds

Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance

Tuition Reimbursement Program

Company

Liberty Federal Credit Union

About Liberty Federal Credit Union Liberty Federal Credit Union is a member-owned financial institution focused on returning value through innovative products and services.

Founded in 1936