IntraNerve Neuroscience ยท 1 day ago
IT Service Desk Technician
Colorado Springs, CO
Part-time
Hybrid
Entry Level
1+ years expIntraNerve Neuroscience is a leader in healthcare operations, delivering high-quality neuroscience services supported by reliable technology. The IT Service Desk Technician will serve as the first point of contact for IT support, assisting physicians and staff with technical needs and ensuring effective patient care through technology.
BiotechnologyHealth CareHospital
Responsibilities
Acts as first line of support for IT related issues
Track and escalate support tickets
Assist with company inventory and asset tracking
Perform Information Technology orientations and provide technical assistance to staff
Provision/deprovision company accounts as needed
Build and configure computer workstations
Prepare and ship technology equipment
Provide onsite and remote support to all company staff
Assists with account audits
Participates in weekly on-call rotation
Coordinates with HR and department managers to ensure timely IT setup for new hires and deactivation for exiting employees
Other duties/special projects as assigned
Qualification
Required
Strong attention to detail and commitment to accuracy in all tasks
Ability to organize and prioritize work and manage multiple priorities
Ability to show initiative in scheduling, tracking, and completing assigned tasks on time
Ability to work independently with minimal supervision
Strong communication and customer service skills (both verbal and written)
Strong troubleshooting/technical skills; ability to define, solve, and escalate complex problems
Willingness to learn new technologies, with an ability to perform research and problem-solving independently
Ability to maintain confidentiality of company information
Ability to safeguard electronic Protected Health Information (ePHI)
Ability to accept constructive guidance and direction from peers; demonstrating active listening
Ability to interact with internal and external clients of various abilities and technological sophistication in an effective and polite manner
Knowledge of computer hardware and troubleshooting
Basic knowledge of networking concepts and devices
At least one CompTIA certification - A+, Network+, or Security+ (Required)
Preferred
Associate or bachelor's degree in information technology, Computer Science, or a related field
1+ years of relevant IT experience or equivalent combination of education and hands-on technical support experience
Customer service experience
Experience with Microsoft 365 applications and basic administration
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Continuing education allowance
Company
IntraNerve Neuroscience
IntraNerve Neuroscience (INN) is a leading national provider of Neurodiagnostic and Telemedicine services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
K
Kenneth B. Kurica
Chief Executive Officer
Company data provided by crunchbase