State of Arizona ยท 2 days ago
CUSTOMER SERVICE REPRESENTATIVE 2
Phoenix, AZ
Full-time
Onsite
Entry Level
$16.35/hr - $16.35/hr
1+ years expThe State of Arizona's Department of Economic Security is seeking a Customer Service Representative 2 for their Phoenix Field Office. This role involves providing in-person assistance to customers, screening applications, and ensuring compliance with various assistance programs.
GovernmentOffice AdministrationPublic Relations
Responsibilities
In person interaction with customers to determine what steps to follow in the appropriate Standard Work and place customer in the correct workflow
Screen applications for NA Expedite criteria as well as data entering applications
Educate customers on Rights and Responsibilities, Change Reporting, Self Service options and interviewing requirements/process
Scan and upload documents into the FAA's Document Management System and FAA's Eligibility System into the appropriate document type
Ordering and storing office supplies and equipment
Issue Electronic Benefit Transfer (EBT) cards
Ensure the Voter Registration process is followed
May translate or submit translation when appropriate
Data entering applications
Resolve client issues
Responds to difficult, time sensitive complaints and feedback
Provide conflict de-escalation in dealing with irate clients
Refer customers to upper management for unresolved issues
Open and date stamp incoming mail
Troubleshooting equipment by contacting the Helpdesk or Resolution center
Qualification
Required
At least one year experience in a direct contact, customer service environment
Knowledge of computer service practices and techniques
Knowledge of administrative, office, and clerical procedures
Knowledge of program rules, regulations, policies and procedures, and computer systems
Knowledge of problem resolution techniques using logic and reasoning
Knowledge of English language for sentence structure, composition, content, spelling, and grammar
Skills in active listening
Skills in good written and oral communication to convey information effectively
Skills in effective time management, organization and prioritizing tasks
Skills in identifying alternative solutions
Skills in use of Google Workspace
Ability to professionally interact with all levels of personnel and customers
Ability to work independently or collaboratively with a group
Ability to multi-task and work under competing priorities
Ability to adapt to changing environments and new technologies
Ability to work at least 40 hours per week and maintain satisfactory attendance and punctuality standards
Ability to engage critical thinking using logic and reasoning
Benefits
Affordable medical, dental, life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and Long-Term Disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program)
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant to Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
Company
State of Arizona
As public servants, we deeply care about Arizona and are committed to facing the issues of our state head-on.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Aletha Della Rocco
Human Resources Business Partner, Talent Acquisition
George McNeely MBA
Chief Human Resources Officer - Arizona Department of Administration - Shared Services
Recent News
Phoenix Business Journal
2025-01-11
The Arizona Republic
2024-01-27
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