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PRA Group (Nasdaq: PRAA) · 17 hours ago

Production Manager - Legal Recovery

Norfolk, VA

Full-time

Onsite

Entry, Mid Level

1+ years exp

PRA Group is a diverse and growing company that has a tangible impact on the global economy. They are seeking a Production Manager to oversee productivity, staffing, and compliance management within legal recovery processes.

BankingConsultingConsumer LendingFinanceFinancial ServicesGovernmentInformation TechnologyLegal

No H1B

Responsibilities

Maintains productivity standards by interpreting report and statistical data and assisting Leadership with developing strategies for improvement

Responsible for learning, training and monitoring legal processes for various states

Manages Production flow of legal processes to ensure timely filing and critical deadlines are met

Identifies causes of performance deficiencies within the team and executes improvement plans

Responsible for maintaining staffing levels that are consistent with company policies related to paid time off requests and make-up time

Responsible for analyzing data for the team and individual performance. Holds team members accountable for individual performance and improvement

Monitors team adherence to account data accuracy and coding standards

Enables an environment of continuous learning, knowledge sharing and teamwork

Establishes and maintains an environment that encourages teamwork and individual efforts

Maintains a professional demeanor with employees, visitors, guests and vendors

Maintains desired employee retention levels through employee development and engagement

Promotes site-wide team collaboration and models exemplary internal and external customer service

Maximizes the performance of Clerks/Vendors through actively identifying development needs and deploying the appropriate coaching technique

Directs, guides and influences staff through effective communication, email messages and team meetings at all levels

Prepares, documents, and delivers performance reviews for assigned team members; completes and administers disciplinary actions to team members as needed

Responsible for guiding team members through problems that arise

Champions and actively participates in Company initiatives and processes, change events, volunteer events, diversity equity and inclusion initiatives, engagement activities

Identifies violations of regulatory or other company policies; conducts retraining or disciplinary requirements as consistent with company policy; notifies leadership of acts that may result in litigation and works directly with the compliance department as needed

Engages in regular calibration with Leadership to ensure consistent application of compliant practices within organizational responsibility; assists leadership with identifying department wide trends and determining appropriate action. May engage in cross-functional calibration meetings

Promotes customer service, ethical standards, and exceptional business practices

Ensures company policies and procedures are enforced accurately, timely and consistently

Conducts audits and remediation of audits

Qualification

FDCPAFCRAAnalytical skillsLeadership experienceParalegal CertificationMicrosoft Office proficiencyManage prioritiesProblem solvingCommunication skillsOrganizational skillsTime-management skills

Required

Associates Degree with a Paralegal Certification

Minimum of 1 year of leadership and problem solving with legal experience

1 - 3 years supervisory experience (required)

Knowledge of FDCPA and FCRA required

Ability to interpret legal documents and terminology

Advanced analytical and troubleshooting skills

Excellent written and verbal communication

Strong organizational and time-management skills

Proficient in Microsoft Office (Word, Excel, Outlook)

Ability to manage multiple priorities independently

Preferred

1 - 3 years of high volume processing (preferred)

Company

PRA Group (Nasdaq: PRAA)

Glassdoor3.4

As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers.

Founded in 1996

Norfolk, Virginia, USA

1001-5000 employees