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Heights Wellness Retreat · 17 hours ago

Team Coordinator

San Antonio, TX

Full-time

Onsite

Mid Level

Heights Wellness Retreat is dedicated to elevating the lives of the people they touch. The Team Coordinator is responsible for managing front desk operations, ensuring excellent customer service, fostering team collaboration, and driving sales goals.

Health Care

Responsibilities

Foster and maintain positive relationships with members, addressing concerns and implementing retention strategies

Oversee membership sales processes, including verifying invoices and agreements

Point of contact for all membership support needs (cancellation and freezes)

Monitor sales performance of LC providing training, coaching, and support as needed

Collaborate with the RD to draft and manage the LC schedule within allotted labor hours

Ensure front desk tasks and operational standards are consistently met

Support on-boarding and training of LCs

Collaborate with the RD to ensure all sales goals are being met and implement strategies if adjustments are needed

Focus on goals, including membership base (net active goal), conversion rate, gift card sales, product sales, and elevation rate

Ability to lead by example while fostering collaboration within the team

Prioritizes member satisfaction and retention efforts

Proactively addresses challenges and adapts to evolving priorities

Identifies issues and implements effective solutions to drive operational success

Qualification

Guest serviceSales experienceTeam coordinationOrganizational skillsCommunication skillsCoachingProblem-solvingMentoringAdaptabilityInterpersonal skillsCritical thinking

Required

Exceptional guest service and communication abilities

Previous experience in sales, retail, or guest services is required

Proficient with basic computer software and quick to learn new systems

Fast learner with a positive and energetic demeanor

Strong critical thinking skills, especially in resolving customer conflicts

Passionate about interacting with people and consistently delivering outstanding service

Thrives in collaborative team settings

Benefits

Flexible Scheduling

Growth Opportunities

Paid Training

Digital Workspace

Stunning Retreats

Massage Heights Family Fund

Employee Discounts

Competitive pay with commission and bonus opportunities

Company

Heights Wellness Retreat

Glassdoor3.1

Heights Wellness Retreat (formerly Massage Heights) is a trailblazer in the wellness industry, projected to reach $7 trillion in 2025, and offers an elevated, holistic approach to self-care and recovery.

Founded in 2004